Key Account Manager

Mondiale VGL is a globally recognised transport and logistics provider with roots in Oceania and operations in 19 markets. For over 40 years, we've connected people, places and possibilities — moving freight and building careers across New Zealand, Australia, Asia, Europe and the USA.

We offer fully integrated, end-to-end logistics services, including sea and air freight, import and export, wharf transport, customs clearance, and warehousing. Our scale and reach help businesses operate more efficiently across borders and supply chains, and our team of 1,500+ people brings diverse perspectives and shared ambition.

We're proud of our heritage and the platform it provides for people and businesses to grow. Be part of a company that gets things moving — and build a career that moves with it.

The Key Account Manager at Mondiale VGL is responsible for owning, developing, and growing strategic client relationships, ensuring exceptional service delivery, commercial performance, and long-term partnership value. The role combines deep freight forwarding and supply chain expertise, strong commercial acumen, and strategic relationship management to act as a trusted advisor to clients while protecting and enhancing Mondiale VGL’s commercial outcomes.

Acting as the daily interface between Mondiale VGL and the Customer, delivering a seamless and professional service that meets and exceeds the Customers’ expectations. Working closely with all departments internally, you will be responsible for ensuring that all KPI’s, targets and expectations advised by your customers are always met. You will be responsible for identifying organic sales opportunities by ways of research and networking with the objective to increase profitable growth for your client portfolio. Maintaining and developing long term relationships with key clients and ensuring all information is maintained in Client Intelligence accurately.

 At Mondiale VGL, you won't just manage accounts, you'll drive them: building the kind of trusted, multi-level relationships that turn a service provider into a strategic partner.

If you're commercially sharp, operationally credible, and energised by solving real supply chain problems for real clients — this is your next move. You'll be the strategic advisor your clients turn to when markets shift, disruptions hit, or growth opportunities open up — translating global trade intelligence into decisions that protect margin and unlock value. You'll own the commercial outcomes end-to-end, from onboarding through to QBRs, and be the person who makes sure nothing falls through the cracks when it matters most.

What you'll own:

• A portfolio of key accounts — driving retention, service excellence, and profitability
• Client relationships at every level, as the primary and trusted point of contact
• Proactive account leadership — regular reviews, sharp reporting, high-impact QBRs
• Market intelligence translated into real client strategy, not just updates
• Onboarding, SOPs, and continuous optimisation of client supply chains
• Financial performance at shipment and account level — margins that matter
• Escalations and exceptions — resolved with speed, ownership, and calm
• Cross-functional delivery — working closely with operations, sales, and global teams

What you’ll bring:

• 4+ years Proven experience in a Key Account Management or senior account role within freight forwarding, logistics, or supply chain
• Strong commercial acumen — comfortable owning margin, P&L impact, and account profitability
• The ability to build genuine, multi-level client trust — not just maintain contracts
• Confidence navigating global trade dynamics and translating them into client-ready strategy
• A collaborative, solutions-first mindset when things get complex (because in freight, they will)

We believe our people are our greatest strength — and the diversity of our team is central to how we grow and succeed. We’re committed to building an inclusive culture where everyone feels respected, supported, and able to thrive. With operations spanning the globe, we know we’re better together when our team reflects the diversity of the communities and customers we work with every day.