Senior Case Manager

THE OPPORTUNITY

As part of our diverse team based in Perth, you will help make a positive impact on someone's life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to pro-actively and effectively manage end to end workers compensation claims, including disability management aspects within the legislation or policy in a Self-Insured environment. The role acts as a senior member of the team, including coaching and escalations responsibilities.

This will be a permanent, full-time position based in our Perth office, with work from home flexibility (up to 3 days per week).

YOUR RESPONSIBILITIES

• Prepare and implement strategies regularly within timeframes to achieve the optimum outcome and minimisation of claim costs
• Liaise with all internal and external stakeholders regularly to progress strategies and actions
• Assess aspects of liability and recovery relevant to the legislation or policies while undertaking ongoing reviews in relation to entitlements and payments
• Proactively manage rehabilitation providers and approval of rehabilitation plans/wellness plans in accordance with self-insurance guidelines
• Conduct health promotion activities to enhance the customers wellbeing and empower them to participate in their own treatment and recovery

ABOUT YOU

• Demonstrated experience in worker's compensation claims management
• An empathetic, resilient, and motivational approach to provide customer centric support
• A driven professional with highly developed written and verbal communication skills
• Careful consideration to detail with a high concern for accuracy
• Strong stakeholder engagement and management