Assistant Lounge Manager - Darwin Qantas Lounge

Gema Group began as a humble Australian owned business in 1984. Today we still encourage this culture of family amongst our teams, promoting respect, trust, and integrity as we do business. With strength at our core, the GEMA Group has continued to deliver amazing hospitality and catering experiences for over 40 years.   

Gema Group has the credibility and proven track record to deliver events to a highly professional standard time and time again. Our events portfolio spans from major cities and regional towns across the country.  You will be joining a dynamic and robust company that is committed to continued growth within the Hospitality Industry.

Gema Aviation is currently looking for someone who is passionate about Hospitality and delivering exceptional customer service.

The position will report directly to the Lounge Manager and will work between approx. 24 - 30 hours per week including weekends. Internally we call this position 2IC (second in charge). Hours can be discussed during the Interview process.

Gema Aviation is part of the Gema Group company, and we are a specialist hospitality business catering to various venues, large retail and corporate events as well as corporate functions all over Australia.

The role:

• Oversee all aspects of the day-to-day food and beverage operations within the Lounge.

• Hands on duties include buffet duties, basic food preparation, clearing tables, end-of-service lounge cleaning (including bathroom cleaning), and delivering an exceptional customer experience.

• Assist the lounge manager with stock control and ordering, staff management, recruitment and training and financial reporting.

• Filling in for the Lounge Manager if and when required.

• Manage and supervise the food and beverage team.

• Ensure our high standards of customer service and satisfaction are maintained.

• Assist with rostering and other administrative tasks when required.

• Assist with food and beverage ordering and inventory control.

The position is currently a minimum of 24 hours per week, with the potential for additional hours depending on operational requirements and flight schedule changes. The role is a Permanent Part-Time Level 5 position, with pay in accordance with the Hospitality Industry (General) Award.

Days and hours may occasionally change to meet any operational or flight schedule changes. The successful applicant must be flexible to work across various days and hours of the airport operation.

Qualifications:

• Sound knowledge of food safety legislation

• Current RSA certificate

• Minimum 2 years' experience as a food and beverage team leader/supervisor

• Must be eligible to obtain an ASIC clearance (airport security identification card) and police clearance

• Must possess exceptional communication skills both verbal and written

• Exceptional grooming and presentation

• Customer service skills that are the highest standard

• Must be able to work well under pressure and multitask as well as priorities duties

If you're someone who loves leading teams, has a passion for delivering top-notch hospitality experiences, and thrives in a fast-paced environment, please apply now!