Operational Duty Officer

About Us 

We create thriving places and connected communities. We plan, build and maintain Victoria’s transport, planning and land services. We are committed to a safe, inclusive and high-performing workplace. 

We welcome applicants from diverse backgrounds and are committed to creating a safe, inclusive workplace where our people can thrive and do meaningful work. 
  

About the role 
The Operational Duty Officer monitors the day-to-day performance of Victoria’s road and public transport networks, responding to planned and unplanned incidents, emergencies and disruptions. The role identifies emerging issues, coordinates responses and communicates timely information to emergency services, transport operators and stakeholders to maintain safe and reliable services.

The role provides 24/7 operational oversight, including during major events, infrastructure works and service changes. It uses operational and incident data to identify trends, improve performance and support better customer outcomes. The position works rostered shifts in a fast-paced environment and ensures responses meet DTP protocols, legislative requirements and regulatory obligations.
 

What we’re looking for (Selection Criteria) 

You’re someone who: 

• Uses critical thinking, sound judgement and analysis to resolve complex issues and make informed decisions.
• Builds strong stakeholder relationships, understands their needs and constructively addresses issues to achieve positive outcomes.
• Plans and prioritises work in line with organisational strategy, translating objectives into practical actions.
• Communicates effectively and adapts their approach to different audiences, perspectives and stakeholder needs.
• Understands the broader organisational environment, including the issues, pressures and context that influence decision-making and service delivery.

Click here to access the Position Description. 

Qualifications and experience 

You’ll bring: 

• Experience working with public transport and road operations.
• Technical knowledge and expertise in emergency and incident response, with a qualification in emergency or risk management desirable.
• Willingness to undertake medical and other safety compliance requirements 

Pre-employment checks and employment conditions  

Relevant pre-employment screening and reference checks will be required. 

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa necessary for the nature of the position. 

Recipients of Victorian Public Service (VPS) voluntary departure packages should note that re-employment restrictions apply. 

How to apply 

Click the ‘Apply’ button to be redirected to our recruitment platform, where you may need to create an account to submit your application. 

Applications close at 11.59pm on Tuesday, 8th September 2026.

Please include both your resume and a cover letter addressing how your experience addresses each of the key selection criteria for the role. All applications must be submitted via the online portal, we’re unable to accept email or manual submissions. 

For further information about the role, please contact Zora Ristevski, Manager Operational Response, at **************@transport.vic.gov.au.  

Redeployees

If you are a VPS redeployee, please state this in your cover letter and include your case manager’s contact details. This helps ensure your redeployment status is appropriately considered. For more information on redeployment, visit the Victorian Government policy. 

Important Information

If you require any adjustments to fully participate in the recruitment process or need the advert or attachments in an accessible format (e.g., large print), please contact us. We're here to support you.