IT Asset & EUC Support Officer

Full time, Permanent opportunity.Location: Sydney; Onsite role.Excellent customer service skills are essentialExperience in Microsoft Intune and the Office 365 Licensing Portal highly regarded.

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

Opportunities to grow your IT career across a global organisationSupportive and inclusive workplace cultureOpportunities to work with modern workplace technologiesExposure to IT asset lifecycle and service managementCollaboration with experienced technology and business teams

Make an impact at Serco

As an IT Asset & EUC Support Officer, you’ll provide responsive End User Computing support while managing the operational lifecycle of IT assets across Serco ASPAC. Working with our DTS team and business stakeholders, you’ll help deliver reliable, secure and customer-focused technology services. You’ll also contribute to effective asset governance, reporting and continuous improvement.

As an IT Asset & EUC Support Officer in the EUC team, you’ll make a positive impact by:

Providing first and second level support for EUC, Modern Workplace technologies, incidents and requestsManaging incidents and service requests from logging through to resolutionSupporting the deployment, configuration, maintenance and refresh of end-user devicesMaintaining accurate IT asset records, inventories, allocations, recoveries and disposalsCoordinating device fulfilment, asset requests and lifecycle activitiesMonitoring support queues and meeting service levels and customer expectations.

Serco is a place for you

You Could Be a Great Fit If You Have

Experience supporting Microsoft 365 and EUC environmentsKnowledge of Intune, SCCM, OneDrive, SharePoint and AzureStrong desktop troubleshooting and workplace technology skillsExperience managing IT assets, device inventories and lifecycle activitiesExperience using ServiceNow or another IT service management platform2–3 years’ experience in IT Support, EUC or Asset Management, or equivalent experienceITIL and Reporting skills are beneficial

To be eligible for this role, you must be an Australian Citizen so that we can obtain the required Baseline Defence Security Clearance for you.

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We serve governments across Australia and New Zealand across Health, Defence, Maritime, Justice, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures. By joining Serco, you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

How To Apply

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Impact a better future at Serco.