Customer Service Officer RAH Switchboard

Job no: 948430
Work type: Part time
Location: Adelaide CBD
Categories: Administration, Business and Management

Central Adelaide Local Health Network (CALHN)

The Royal Adelaide Hospital
Salary ASO-2 $66,442 - $69,504 p.a.(pro rata) + super + salary packaging
Permanent part-time working 22.5 hours per week
Please note shift work - Majority of shifts required to fulfil are NIGHT shifts.

About CALHN
At Central Adelaide (CALHN), we’re shaping the future of health through excellence in clinical care, research, and innovation. As South Australia’s largest health network, we deliver exceptional, safe and connected healthcare - for our patients, our community, and our people.

With more than 17,000 dedicated employees, every day at CALHN presents an opportunity to make a real impact—not because it’s expected, but because our values guide us to be our best. Find out more about CALHN sites and services, our stories and the opportunities to be part of CALHN.

About the Role

Be the welcoming voice of the Royal Adelaide Hospital, providing responsive, confidential service to patients, staff and visitors.

• Respond to frontline, telephone and switchboard enquiries
• Manage paging, emergency calls and prompt message delivery
• Provide clear information and direction in line with procedures
• Build positive relationships across CALHN and external services
• Deliver high quality, customer focused administrative support

About You

You’ll bring a calm, customer focused approach and confidence in a busy service environment.

• Communicate clearly and build positive customer relationships
• Manage difficult situations calmly and professionally
• Prioritise tasks, meet deadlines and solve problems
• Use computerised administrative and office systems
• Apply confidentiality, safety and equal opportunity principles

Why You’ll Love It Here - CALHN benefits that matter
We know that a great career is about more than just the work you do, it’s also about the support you receive. At CALHN, you’ll enjoy :

Salary packaging – up to $9,010 for living expenses + $2,650 for meals & entertainment + pre-tax super & novated lease options
Safe connections – be part of a culture of safety and connectivity, focusing on outcomes and continuous improvements
Recognition & growth – celebrate success and explore opportunities across CALHN’s many sites
Flexible work options – speak to us about flexibility options for this role to suit your lifestyle
Paid leave – with leave loading for rest and recharge
Health & fitness perks – discounted access to Fitness Passport & free flu vaccinations
Wellbeing support – Employee Assistance Program for you & your family

Diversity & Inclusion
We’re committed to building an inclusive workplace where everyone feels safe, respected, and supported. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, culturally diverse backgrounds, and LGBTQIA+ communities.

Application Information

Appointment will be subject to satisfactory Criminal History Clearances and compliant immunisation screening as indicated in the role description.

Curious about this role?
Connect with

Cleah Francis, Administration Coordinator - Switchboard
Phone: 0466 556 326
E-mail: cleah.francis@sa.gov.au

Apply Now
Applications close: 11:55 pm, Sunday, 13 September 2026

Job Ref: 948430

Go to the SA Health Career Website for how to apply, and Australian and International applicant guidelines for more information

Please note that unsolicited applications from recruitment agencies or third parties will not be accepted for this position

Advertised: 21 Aug 2026 Cen. Australia Standard Time
Applications close: 13 Sep 2026 Cen. Australia Standard Time