Insurance and Return to Work Coordinator

Champion wellbeing. Support recovery. Create lasting impact.

Ongoing / Full Time

Salary starting from $104,509 + Superannuation

This is not a typical role. And the City of Playford is not a typical council.

Playford is one of South Australia's fastest growing and most dynamic communities, a place where ambition, innovation and community spirit come together. As we continue to grow, so does our commitment to creating a safe, healthy and supportive workplace for our people.

Join us as our Insurance and Return to Work Coordinator and play a vital role in helping employees thrive, supporting positive recovery outcomes, and contributing to a culture where wellbeing is valued every day.

Why this role matters

As Insurance and Return to Work Coordinator, you'll play an important role in creating a safer, healthier workplace while also coordinating Council’s insurance portfolio. With a focus across return to work and injury management, and insurance claims, you'll make a meaningful difference to the lives of our people, support fair and timely claims outcomes, and help protect the interests of our organisation.

The Opportunity

Reporting to the Manager - Risk & WHS, you'll play a key role in supporting employee wellbeing, driving positive return to work outcomes, and coordinating Council’s insurance matters. In this role, you will:

• Lead the end-to-end management and administration of workers compensation and income protection claims, ensuring positive outcomes for employees and the organisation.
• Coordinate and facilitate effective return to work and recovery at work programs, supporting employees, leaders and stakeholders throughout the process.
• Administer Council’s insurance portfolio and coordinate insurance claims, enquiries, renewals, reporting and outstanding matters in consultation with relevant stakeholders.
• Provide expert advice and guidance on injury management, workers compensation, return to work and insurance matters to leaders, employees, claimants and stakeholders across the organisation.
• Ensure compliance with relevant legislation, Local Government Workers Compensation Scheme requirements, Performance Standards for Self-Insurers (PSSI), insurance scheme requirements and organisational policies.
• Partner with the Risk & WHS team and relevant stakeholders to analyse claims, incidents and trends, identifying opportunities to reduce risk, improve processes and support positive outcomes.

Who you are

You are more than an injury management professional. You are a compassionate problem solver, trusted advisor and strong relationship builder who can balance people-focused return to work support with practical insurance coordination to make a genuine impact.

You bring:

• Proven experience in injury management, workers compensation claims administration, return to work coordination and insurance claims or portfolio administration.
• Strong knowledge of relevant workers compensation, return to work, work health and safety and insurance requirements, with the ability to provide trusted advice and guidance.
• Exceptional communication skills, with the ability to engage, influence and build effective relationships across all levels of an organisation
• Experience supporting return to work, injury management, claims management, insurance administration or workplace health initiatives that contribute to positive employee, claimant and organisational outcomes.
• The ability to analyse information, manage competing priorities and make informed decisions across both return to work and insurance matters in a complex and dynamic environment.
• A collaborative, proactive and solutions-focused approach, coupled with a genuine commitment to employee wellbeing, workplace safety and fair claims outcomes.

Why Playford

At the City of Playford, you’ll find:

• A fast-growing, forward-thinking organisation where your work has visible impact.
• A culture that embraces innovation, courage, and continuous improvement
• The chance to leave a legacy, not just in numbers, but in lives, communities, and futures

Ready to make a difference?
If you're passionate about supporting people through recovery and wellbeing journeys...
If you want your work to create positive outcomes for individuals and the broader workplace...
We want to hear from you.
Join a role where your impact will be felt every day across our organisation.

Apply now with your resume and a cover letter outlining your suitability.

Applications close 12pm on Friday 21 August.

For a confidential discussion, please contact:

Angie-Marie – Manager Risk & WHS – AMRoss@playford.sa.gov.au or 0475 254 805

The City of Playford values diversity and work life balance. If you require any reasonable adjustments to be made to support you in submitting your application including alternative vacancy formats and application options, please refer to the Manager's contact details above. Any information provided will be kept confidential and will only be used to support your access to fully participate in the recruitment process

.