Network Operations Controller

Airnorth is the Northern Territory’s longest‑serving airline, operating essential services across regional Australia and Southeast Asia. We are currently seeking a Network Operations Controller to join our Operations team in Perth, Western Australia.

About the Role

Reporting to the Network and Service Excellence Manager, the Network Operations Controller plays a vital role in overseeing the day-to-day operational control of the Airnorth network. You will be responsible for coordinating real-time flight operations, managing disruptions, and ensuring the safe and efficient utilisation of aircraft and crew resources.

Working within a fast-paced operational environment, you will help maintain operational integrity, support on-time performance, and contribute to a positive customer experience across our network. This position operates on a 7-day rotating roster, including early morning, evening, weekend, and public holiday shifts.

Key Responsibilities

As a Network Operations Controller, you will:

• Monitor and coordinate real-time flight operations to ensure safe and efficient network performance.
• Manage operational disruptions, delays, and schedule changes.
• Liaise with flight crews, ground handling agents, airport operators, maintenance providers, and other stakeholders.
• Optimise aircraft and crew utilisation to maintain service reliability and operational efficiency.
• Communicate operational updates and changes across the business.
• Ensure compliance with aviation regulations, company policies, and operational procedures.
• Coordinate crew briefings and disseminate critical operational information.
• Arrange and monitor aircraft support requirements, including maintenance, refuelling, cleaning, and technical assistance.
• Allocate flight crew and arrange replacements when required.
• Monitor weather conditions and assess potential impacts on flight operations.
• Maintain accurate operational records and system data.
• Provide operational support and guidance to flight crews.
• Coordinate aircraft parking, gate allocations, and airport logistics requirements.
• Respond effectively to operational emergencies, technical issues, medical events, and security-related incidents.
• Complete daily operational tasks, reports, and checklists.
• Undertake additional operational and administrative duties as required.

Technical Knowledge | Skills

• Aviation fatigue management principles and Aircrew Fatigue Legislation.
• Experience using operational systems such as AIMS.
• Familiarity with the Amadeus suite of systems.
• Experience with flight planning software.
• Strong organisational, communication, and problem-solving skills.
• The ability to work effectively under pressure in a dynamic operational environment.
• A commitment to safety, compliance, and delivering operational excellence.

Life at Airnorth?

We are committed to providing a flexible workplace that supports a healthy work-life balance. Our core values are Safety, Integrity, Passion, Teamwork, and Progress. In addition, employees enjoy a range of benefits, including:

• Discounted domestic and international travel
• Cruise line discounts
• Health insurance discounts
• Gym membership offers
• Employee Assistance Program (EAP)

To apply for this position, you must have the legal right to live and work in Australia.

As shortlisting will commence immediately, we reserve the right to close this position earlier than stated