Lottery Operations Team Lead

Join Surf Life Saving Australia

Surf Life Saving Australia (SLSA) is Australia’s leading authority in coastal water safety, drowning prevention and rescue operations. Through our fundraising programs, partnerships and community support, we work towards our vision of zero preventable deaths in Australian waters.

Our prize home lotteries play a critical role in funding lifesaving activities across Australia, and we’re looking for an experienced leader to drive operational excellence across this important function.

About the Role

Reporting to the Lottery Manager, the Lottery Operations Team Lead is responsible for leading the Lottery Operations team and ensuring the successful delivery of lottery operations, prize home management, process optimisation and compliance activities.

This role provides leadership across operational planning, project delivery, contractor management, process improvement and regulatory compliance while supporting the ongoing growth and success of the Surf Life Saving Lottery.

Key Responsibilities

• Lead and develop the Lottery Operations team to deliver operational and strategic outcomes.
• Manage team workflows, priorities and resource allocation to maximise efficiency and performance.
• Oversee prize home projects including property assessment, enhancements, maintenance and handover.
• Manage contractors, suppliers and external service providers to ensure delivery within budget and timeframes.
• Drive continuous improvement across lottery processes, systems and documentation.
• Develop and maintain operational procedures, process maps and team resources.
• Monitor project delivery and proactively identify and resolve risks and bottlenecks.
• Provide oversight of licensing, regulatory and compliance requirements across all lottery products and jurisdictions.
• Foster a culture of accountability, collaboration and continuous improvement.

Who You Are

Qualifications

• Tertiary qualifications in project management, operations, construction, manufacturing systems or a related discipline, or equivalent experience.

Knowledge & Experience

• Proven experience leading operational teams and delivering business outcomes.
• Experience in process improvement, project management and operational optimisation.
• Strong commercial acumen and experience managing budgets, resources and vendors.
• Experience managing complex projects with multiple stakeholders.
• Experience operating in a regulated environment.
• Experience in lotteries, fundraising, property, construction or the not-for-profit sector will be highly regarded.

Skills & Attributes

• Strong leadership and people management capability.
• Excellent organisational and project management skills.
• Strong stakeholder engagement and communication skills.
• Proactive problem solver with a continuous improvement mindset.
• Ability to prioritise and manage competing demands.
• Resilient, adaptable and comfortable operating in a fast-paced environment.

SLSA Benefits and Culture

• Hybrid working model.
• Flexible work arrangements.
• Fitness Passport access (subject to eligibility).
• Salary packaging benefits.
• Professional development opportunities.
• Supportive and inclusive culture.
• Opportunity to make a meaningful impact saving lives across Australia.

Ready to Make a Difference?

Apply now and join a purpose-driven organisation committed to creating safer beaches and stronger communities across Australia.

Eligibility

• Please note that only applicants with the eligibility to work in Australia will be considered for this role. To be successful, you must hold Australian Working Rights or Australian Citizenship.
• Surf Life Saving is an equal opportunity employer, dedicated to creating a fair and inclusive workplace. SLSA values diversity and encourages all qualified individuals to apply for any of our recruitment opportunities.
• SLSA ensures a commitment to safeguarding children and young people.
• All candidates will be required to undertake a Working With Children Check before commencing employment with SLSA.
• SLSA provides workplace adjustments for people with a disability.
• SLSA reserves the right not to proceed with any appointment.
• SLSA reserves the right to interview candidates or fill the position prior to the closing date if a suitable applicant is found.