Marketing and Communications Officer

The Organisation

At Capital Region Community Services (CRCS), our work is about people, connection and stronger communities. We’re looking for a Marketing & Communications Officer who can help us tell that story, creatively, authentically and with purpose.

This is an opportunity to bring your ideas to life, create communications that people actually want to engage with, and help shape how CRCS connects with our community.

You won’t simply be producing content or managing social media. You’ll help tell the stories behind our services, celebrate the people who make our organisation what it is, and showcase the difference CRCS makes every day.

CRCS has zero tolerance for child abuse and are committed to ensuring the safety and wellbeing of all young children and young people. As part of our commitment to child safeguarding, all employees are required to comply with our child safe policies and mandatory reporting requirements.  

Applicants will be required to demonstrate their commitment to child safety and undergo rigorous screening processes, including Working with Children Check (WWCC) and/or Working with Vulnerable People (WWVP) checks.

Your new role

Working as part of the CRCS team, you will contribute to a broad range of marketing and communications activities across the organisation.

You will have the opportunity to work across:

• Drive creative marketing and communication campaigns that connect communities with CRCS services
• Develop engaging content that tells powerful stories of impact across web, social, digital and print platforms
• Lead CRCS's social media and digital marketing activity, using analytics to grow engagement and reach
• Work closely with employees, participants, community partners to promote initiatives and celebrate outcomes
• Champion our brand, ensuring all communications are accessible, consistent and aligned with organisational values
• Turn insights and data into practical recommendations that enhance impact and performance.

This is a hands on role where initiative is encouraged and ideas are welcomed.

You’ll work with people across CRCS, from program teams and community facing employees through to leaders and external partners. You will turn their work into clear, engaging and meaningful communications.

The person who will thrive here

You are a creative and organised marketing and communications professional who thrives in a fast paced environment and is passionate about creating engaging content that connects people with services and community outcomes.

To be successful in this role, you'll bring:

• Qualifications in communications, marketing or a related field, or equivalent professional experience
• Exceptional writing and editing skills, with the ability to create compelling content across digital, social, web and print channels
• Experience managing social media platforms, digital campaigns and online engagement activities
• Strong organisational skills and the ability to manage multiple projects, priorities and deadlines
• Confidence building relationships and working collaboratively with colleagues, participants, community partners, suppliers and media
• A data-informed approach, using analytics and insights to evaluate performance and continuously improve results
• Experience with website content management, eDMs, digital marketing tools and communication platforms
• A commitment to inclusive and accessible communication that reflects diverse communities and experiences
• Initiative, adaptability and a proactive approach to problem-solving and innovation
• Alignment with CRCS's values of being Ethical, Respectful, Accountable, Optimistic, Inclusive and Innovative

Desirable

• Digital marketing qualifications and experience using tools such as Google Analytics, Google Ads and Meta Business Suite.

Why us?

At CRCS, you’ll be part of an organisation where what you do matters. You will have the opportunity to:

• Create with purpose: Use your communications skills to tell stories that matter and help people connect with services and opportunities in their community.
• Have your ideas heard: We value initiative and fresh thinking. If you’ve got a better way of doing something, we want to hear it.
• Build a broad portfolio: Gain experience across digital, social media, campaigns, internal communications and storytelling.
• Work with great people: Collaborate with passionate people across a diverse community services organisation.

See the impact of your work

Your campaigns, stories and content won’t disappear into the void, you will see how communications can help build awareness, connection and engagement.

This could be the role for you if…

You’re the person who:

• Spots a great story before anyone else does

• Can turn a complicated message into something people actually understand
• Knows the difference between posting content and creating engagement
• Gets excited about a good campaign idea
• Can write a compelling caption, EDM or story without making it sound like a corporate robot wrote it
• Is equally happy creating content, coordinating a campaign or working with a program team to tell their story
• Wants to use their skills for something bigger than selling a product.

What you will get in return

• The opportunity to work in a purpose-driven community services organisation
• A varied role where no two days need to look the same
• The opportunity to develop your marketing and communications portfolio
• A collaborative and supportive working environment
• The opportunity to work across a diverse range of programs and community initiatives
• A role where creativity, initiative and new ideas are encouraged

We are a supportive and inclusive workplace with excellent conditions, including: 

• Discounted early education and care program services 

• 15 days personal leave (pro rata) and 17.5% annual leave loading 

• Access to salary packaging up to $15,900 (increase your take home pay!) 

• Up to 3 additional leave days between Christmas and New Year 

• Commitment to supporting your professional development. 

• Access to our Employee Assistance Program. 

Diversity 

We encourage applications from all backgrounds. These include, but are not limited to: 

• Aboriginal and Torres Strait Islander people 

• LGBTIQ+ 

• Those from culturally and linguistically diverse backgrounds 

• Carers 

• Mature age people 

• People with lived experience of disability. 

Ready to make an impact?

If you are a communicator who wants to create great work, work with great people and know that what you are doing is making a difference, we would love to hear from you. Bring your creativity, your ideas and your love of good communication to CRCS.

Apply now and help us tell the story of CRCS and the communities we serve.

Please click the apply button and submit your resume and a cover letter outlining why you are the most ideal candidate for this role. We would love to hear from you! 

If you'd like to discuss the role or get a copy of the PD please do not hesitate to contact the hiring manager Ruth Jalloh at ***********@crcs.com.au alternatively the People and Culture team at **@crcs.com.au

Kindly note that applications received via email may not be accepted. Please use the link to complete the application.