Cloud Support Officer

Company DescriptionThe Office of National Intelligence (ONI) offers a dynamic and agile environment where individual contributions make a real, immediate impact. As part of the Digital and Data Division (DDD), the team works at the forefront of innovation to address complex security challenges, operating hybrid networks across multiple classifications and leveraging both on-premises and commercial cloud providers. ONI's culture is consistently ranked among the best in government, fostering passion, collaboration and innovation — offering the chance to contribute directly to national security outcomes.Role DescriptionONI is seeking a Cloud, Data and Product Support Specialist to provide technical expertise and operational support across the Agency's cloud, data and product environments. Sitting within ONI's Data Branch as part of the Product Operations Team, you will support the delivery and ongoing operation of cloud-based data products and services within an agile, multidisciplinary environment.Key duties include:Providing first-level support to internal and external users, including triage, prioritisation and resolution of support requestsDelivering operational support — monitoring service performance, investigating and resolving incidentsSupporting implementation and maintenance of cloud security controls, policies and governance requirementsDeveloping and maintaining operational documentation, SOPs and knowledge articlesContributing to continuous improvement of cloud data products and operational processesStart Date: Friday, 6 November 2026Contract: 12 months + 1 x 6-month extensionLevel: EL1 equivalent (SFIA Level 2 – Assist)Hours: Up to 37.5 hours/weekClearance: Must be able to obtain BaselineCeiling Rate: $115.00/hour (excl. GST)Closing: Tuesday, 8 September 2026, 11:59 PM (Canberra time)Qualifications / Skills & Experience RequiredMinimum 3 years' experience providing cloud data product support services within a complex enterprise environmentDemonstrated experience supporting cloud-based applications and services, including incident management, troubleshooting and user supportStrong stakeholder engagement and communication skills across technical teams, business users and external providersDemonstrated ability to work collaboratively in an agile team environment and manage competing prioritiesAWS Cloud Practitioner training and/or certification, or an equivalent foundational AWS qualificationMust hold and maintain an active Australian Government security clearance at Baseline level or aboveSubmit your updated CV, completed candidate application form, a one-page pitch addressing the mandatory criteria (max 5,000 characters), and any planned leave exceeding one week.To ApplySubmit your updated CV, completed candidate application form, a one-page pitch addressing the mandatory criteria (max 5,000 characters), and any planned leave exceeding one week.For any query- Contact on 0401 904 401 or email -tanya@asjtech.com.au