Hotel Receptionist

Join the Crew: Full-Time Hotel Receptionist

• Where: Clarion Suites Gateway (Right in the heart of Melbourne’s CBD!), part of Choice Hotels Asia Pac

• The Vibe: Energetic, supportive, and obsessed with great service

• The Details: 4-star property | 120 rooms | Full-Time role

About Us

At Clarion Suites Gateway, we do things a bit differently. We aren't just about checking guests in and out; we are about making people feel at home in Melbourne.

Our team is a tight-knit, motivated group that genuinely loves what they do

If you are looking for a workplace where you have career opportunities you can actually build a long-term career, you've found it.

The Role

As our newest Front Office Receptionist, you are the face of the hotel. You will be the go-to person for our guests, setting the mood for their stay from the second they walk through the door.

Your main goal is simple: bring your bright energy to the desk every day, keep things running smoothly, and make sure our guests leave with a smile.

What a Typical Day Looks Like:

• Welcoming guests with a genuine smile and getting them checked in or out without a hitch.

• Answering questions about the local area, helping out with reservation inquiries, and looking after group tours.

• Handling day-to-day front desk admin, like balancing transactions and processing foreign exchange.

• Thinking on your feet to solve guest issues quickly and smoothly.

• Chatting with Housekeeping and Maintenance to ensure rooms are perfect and ready to go.

What You Bring to the Team:

• Hotel Experience: You’ve worked on a hotel front desk before huge plus.

• The Software: You know your way around OPERA. We will happily train the right person.

• Your Personality: You’re friendly, outgoing, and actually enjoy talking to people from all walks of life.

• Cool Under Pressure: A busy lobby doesn't phase you; you stay calm, organized, and helpful when things get hectic.

• Communication: Your presentation is sharp and you communicate easily with both guests and our other internal teams.

• Flexibility: You understand hotel life means rotating rosters, including weekends and public holidays.

• The Legal Stuff: You must have a current Australian work visa or permanent residency status.

Sounds Like You?

If you are ready for a fresh change, a supportive team, and a place where you can grow long-term, we would love to meet you.

Hit that apply button today!

Just a quick note: We get a lot of applications, so we will only be able to reach out to those who are short-listed. Thanks for understanding!