Store manager – Good morning Coffee Traders

Summary:

As the Store Manager at Good Morning Coffee Traders, you will play a pivotal role in overseeing daily operations within our bustling café in Garbutt, Queensland. Your leadership will ensure exceptional customer service, efficient staff management, and the achievement of sales targets, all while fostering a welcoming atmosphere that reflects our brand’s commitment to quality and community engagement.

Responsibilities:

• Oversee daily operations of the café, ensuring high standards of service and product quality.
• Manage and train staff, fostering a positive work environment and encouraging professional development.
• Develop and implement strategies to increase sales and enhance customer satisfaction.
• Monitor inventory levels and manage stock control to minimise waste and maximise profitability.
• Handle customer complaints and feedback effectively, ensuring a positive resolution.
• Prepare and manage budgets, forecasts, and financial reports to track performance.
• Ensure compliance with health and safety regulations and company policies.
• Collaborate with suppliers to ensure the best quality products are available.
• Organise promotional events and marketing initiatives to attract new customers.

Qualifications:

• Proven experience as a Store Manager or in a similar managerial role within the hospitality industry.
• Strong understanding of retail management principles and customer service excellence.
• Excellent leadership and interpersonal skills, with the ability to motivate and develop a team.
• Financial acumen with experience in budgeting and financial reporting.
• Strong problem-solving skills and the ability to handle stressful situations.
• Flexibility to work various shifts, including weekends and holidays.
• A passion for coffee and the hospitality industry.