ACNC IT Helpdesk Officers – Various Roles

About us

The Australian Charities and Not-for-profits Commission (ACNC) is the national regulator of charities, and we maintain a free online searchable register of charity information.

As the only government agency working exclusively with charities, we contribute to public trust and confidence, work to support independence and innovation, and promote the reduction of unnecessary regulatory obligations in the sector.

We assess new applications for registration, provide guidance and resources to promote good charity governance, and help charities meet their obligations. We also investigate concerns, taking action where necessary.

We are committed to providing exceptional service, and our contribution makes a difference to the Australian community, whether that’s a charity directly, someone in need or a donor.

Joining the ACNC means being part of a small and dynamic regulator, which promotes and invests in a people-centred culture that models our values and supports our purpose.

About the role

In these roles, you will deliver and support high-quality ICT services, helping staff effectively use the technology they rely on every day. Opportunities are available from frontline support through to team leadership, contributing to secure, reliable and customer-focused digital services.

Your duties

• Provide responsive ICT support and technical advice to users
• Support the deployment, maintenance and ongoing operation of ICT equipment
• Deliver high-quality customer service
• Resolve technical issues and escalate complex matters where required
• Contribute to continuous improvement initiatives

Skills and experience

• Experience in ICT support within a Microsoft 365 environment
• Knowledge of IT service management methodologies and service delivery
• Skills in troubleshooting and resolving ICT issues
• Experience in service improvement, documentation and/or team leadership
• Communication and stakeholder engagement skills

Benefits

• Attractive superannuation contributions of 15.4%
• Flexibility to provide work/life balance
• Award-winning and highly professional organisation
• Contemporary workspaces and technology
• Learning and development opportunities

These roles will be offered in Melbourne CBD

You must be an Australian citizen to work with the ATO.

People with disability and Aboriginal and Torres Strait Islander peoples are encouraged to apply.

Does this sound like you?

If this sounds like you, we encourage you to click “Apply”. Don’t forget to mention you applied through SEEK on your application.

Find out more information about us on our careers page at www.ato.gov.au/careers