Manager Education Hub Operations

• Full-time Maximum Term position to 30 June 2027, based at our Dandenong office
• Provide strategic and operational leadership in the delivery of client-centred, integrated and financially sustainable education and training programs within assigned Hub/sites
• Annual salary is $100,790 + 12% super
• Other benefits include:
• Regular performance feedback and performance review process
• Supportive environment and caring work culture with work/life balance
• Cultural Diversity
• Salary packaging (Full FBT employer) including: superannuation, Novated Leases, laptops, mobile phones, professional development, subscriptions and memberships, and briefcases
• Flare Employee Discounts Program
• 17.5% Annual Leave Loading
• Employee Assistance Program (EAP)

AMES Australia acknowledges the traditional custodians of the lands and waters where we live and work. We pay respect to their elders past, present and emerging. 

*AMES Australia offers cultural, ceremonial, and representative leave to support Aboriginal and Torres Strait Islander employees in observing significant cultural practices, attending community meetings and ceremonies, and fulfilling official duties with the First Peoples’ Assembly of Victoria.

About the role:

The primary purpose of the Manager Education Hub Operations is to provide strategic and operational leadership in the delivery of client-centred, integrated and financially sustainable education and training programs within assigned Hub/sites. The position has cross-hub and portfolio-wide influence, acting as a recognised leader in hub operations, compliance and program delivery. It is accountable for budgets, workforce planning, contract compliance, and the achievement of strategic growth and quality outcomes. 

The position leads and coordinates multidisciplinary teams comprising coordinators, teachers, trainers and administrative employees.

The emphasis of the position is on achieving streamlined operations, quality services, financial viability, and alignment with the Education Strategic Plan. 

To be considered for this role, you will be able to demonstrate the following key selection criteria:

• Degree in Education, Business, Management or related field; AND 
• Minimum 5 years’ experience working with clients to build settlement, employment and/or education readiness; including at least 2 years’ experience in a leadership position
• Demonstrated expertise in managing multi-site education program delivery with strong knowledge of compliance and quality frameworks, and ability to identify and manage operational risk 
• Demonstrated strong leadership, mentoring, performance management and workforce planning skills. 
• Comprehensive understanding of adult education, CALD client needs, and community/industry partnerships. 
• Demonstrated knowledge of relevant accredited curricula, and the ability to lead the development of program and contextualised learning programs  
• Demonstrated business development skills and ability to in build and maintain partnerships with communities, employers, corporate partners and industry groups to gain and expand into new business areas. 
• Strong business acumen with proven ability to achieve program KPIs, financial and quality benchmarks, budget management and reporting 
• Demonstrated ability to provide pathway counselling 
• Ability to lead and apply an extensive range of teaching strategies and resources, and delivery models, to optimize learning outcomes 
• Extensive knowledge of the education and employment sectors to effectively drive Foundation Skills and VET programs to meet the needs of providers and individuals 
• It is a mandatory requirement for the position holder to have and maintain a current Working with Children Check (for employment purposes)
• A current valid Driver’s Licence will be required for this role 
• Access to own vehicle with comprehensive insurance for work purposes

Applications for this position will be accepted up to 6 PM on Monday 14 September 2026, however interviews and/or other selection processes will commence as suitable applications are received.

To apply for this position please submit:

• Your current resume
• Cover letter addressing the key selection criteria outlined above

About us

AMES Australia is a statutory authority which specialises in the delivery of education, training, employment, settlement and community services to a culturally and linguistically diverse (CALD) client base.

AMES Australia is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.

For more information about our commitment to Diversity and Inclusion please click here.

AMES Australia is an Equal Opportunity Employer and abides by the Occupational Health and Safety Act.  Applicants must have the right to work in Australia. All offers of employment are subject to a satisfactory police check and provision of a current Working with Children Check (where required for position).

AMES Australia's Values are: Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership, Human Rights.

Attachments:
- Manager Education Hub Operations FINAL Sept25 J022220 v3.pdf