Senior Organisational Change Lead

• Full Time Fixed Term /10 day fortnight /40 hours
• Salary: From $138,896 plus Superannuation
• Position Brief - Senior Organisational Change Lead

Are you an experienced change professional who thrives in large-scale transformation environments and enjoys shaping programs from the very beginning?

We're seeking a Senior Organisational Change Lead to join our Enterprise Resource Planning (ERP) Modernisation Program, a significant enterprise transformation that will modernise core business systems, processes and ways of working across the City.

Working alongside a Change Partner and a Change Lead, you'll play a pivotal role in establishing the change foundations for the program, helping shape the change strategy, stakeholder approach, governance, business readiness framework and adoption roadmap from its earliest stages.

This is an exciting opportunity for a senior change practitioner with experience delivering complex ERP or enterprise systems transformations. You'll partner with senior leaders, program teams and business stakeholders to guide the people side of change and ensure our workforce is ready to embrace new ways of working as the program evolves.

This is a Full Time Fixed Term opportunity to 30 June 2027 with a possible extension.

What you'll bring

• Proven experience leading organisational change for large-scale ERP or enterprise systems programs
• Demonstrated success developing and delivering change strategies, impact assessments, communication and engagement plans, training plans and business readiness activities
• Strong stakeholder engagement and influencing skills, with the ability to build trusted relationships at executive, leadership and operational levels
• Proven ability setting and managing metrics for readiness and adoption to monitor project risks and opportunities
• Experience navigating complex environments with multiple workstreams, competing priorities and significant organisational impacts
• A collaborative and pragmatic approach, balancing strategic thinking with hands-on delivery
• The ability to translate complex technical concepts into meaningful business outcomes for diverse stakeholder groups.

We are looking for people who have:

• A Bachelor degree in Organisational Leadership or Bachelor of Business with Management and Change Major or/and the equivalent Change Management knowledge and experience.

Desirable

• PROSCI Change Management Certification
• APMG Change Management Practitioner
• Lean Six Sigma
• Diploma of Coaching
• Agile Certified Change Manager Practitioner
• Scaled Agile Framework Practitioner (SAFe)

Why join us?

This role offers a rare opportunity to influence a transformational program from its inception, helping shape how change is approached, governed and delivered across the organisation. You'll work with a highly capable team on a program that will have a lasting impact on how the City operates and delivers services to our community.

If you're passionate about leading enterprise change and want to help shape the future of a major ERP transformation, we'd love to hear from you.

How to apply

Click 'Apply' to submit your online application. Upload your Resume with a Cover Letter (of no more than 2 pages) outlining how your skills, experience and personal attributes would allow you to achieve success in this role.

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

Primary Contact - Connie Longbardi - clongbardi@goldcoast.qld.gov.au

Alternate Contact - Michelle Field - Mfield@goldcoast.qld.gov.au

Closing Date - Sunday 30 August 2026 @11:59pm

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

We’re committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve. We welcome applications from people of all backgrounds, experiences and identities, and encourage candidates to discuss any support or adjustments they may need throughout the recruitment process.