Customer Service Officer

Who We Are:

Lindsay Australia is a leading provider of integrated transport, logistics, and rural supply chain solutions, supporting the food processing, fresh produce, and horticultural industries. Through our specialised Transport and Rural divisions, we deliver end-to-end services including road and rail transport, warehousing, and value-added capabilities across an extensive Australia-wide network.

Why You’ll Love This Role:

Thrive on pace, problem-solving, and the realities of transport and logistics? Join Lindsay Australia and turn your industry experience into a rewarding customer service career. Your transport and logistics knowledge is what matters most — we can train you in customer service.

Reporting to the Customer Service Manager and working closely with our customer service and operations teams at the Erskine Park Sydney Depot, you’ll keep customers informed, supported, and confident that their freight is in safe hands. We’re customer service but not call centre, you are the key link between our customer and depots.

What You’ll Do:

• Track and manage end to end visibility and communications of just in time customer orders

• The facilitation and management of customer orders and jobs received

• Liaising with operational staff to ensure all customer requirements are met

• Managing freight bookings and time slot requests

• Ad hoc administrative duties as required

What You Bring:

• Previous experience in customer service as part of a busy fast paced team ideally in transport, warehouse & logistics

• Understanding of FMCG logistics and transport and experience in relevant transport management systems

• Polished communication, exceptional service mindset and natural relationship building skills

• Strong MS Office and systems confidence

• Ability to prioritise high volumes of work and work in a fast-paced environment

• Positive attitude with the willingness to learn

• Superior planning and organisational skills with excellent time management skills

• A genuine care factor for the needs of the internal and external customer

What We Offer:

• Career development opportunities in a growing organisation.

• A family-oriented company culture that values safety, support, and inclusivity.

• Free onsite parking

• Recognition and rewards for key service milestones.

• Employee referral and retention bonus programs.

• Salary packaging options, including novated leases.

• Discounts with partners such as Qantas, Ringers Western, Bridgestone Tyres, and more.

Join a company that values integrity, innovation, and teamwork. Ready to take the next step? Apply now and Grow with Lindsay's.

For further information, contact careers@lindsayaustralia.com.au

Equal Opportunity Employer:

The Lindsay Group is committed to a diverse and inclusive workplace and encourages applications from Aboriginal and Torres Strait Islander peoples, women, people with disability, veterans, and individuals from all cultural backgrounds. All applicants will be considered fairly regardless of race, gender, age, disability, or veteran status.