Kitroom Assistant

At Smartways, every shipment and every order matters because lives depend on it. As a leader in healthcare logistics, we handle critical surgical kits and life-saving equipment with the highest level of care and accuracy. We are proud to be the first 100% carbon-neutral healthcare logistics company in Australasia, and we’re passionate about making a positive impact – on our customers, our communities, and our team.
We are seeking a Kitroom Associate who has exceptional attention to detail and a commitment to getting things right the first time, every time. In this role, precision is key – you’ll ensure that surgical kits are complete, correctly packaged, and ready for time-critical delivery to hospitals and clinics.
  
What you'll be doing:

• Order Processing: Accurately process incoming and outgoing customer orders, ensuring all documentation and system entries are completed in line with company standards. 
• Surgical Kit Management: Verify and confirm checklists for surgical kits, ensuring all items are present, complete, and in suitable condition for use. 
• Packaging: Prepare and pack kits and equipment using appropriate temperature-controlled packaging materials to comply with healthcare regulations and product integrity. 
• Inventory Control: Conduct routine and ad-hoc cycle counts to maintain stock accuracy and assist with inventory reconciliation. 
• Compliance & Documentation: Maintain accurate records in line with regulatory and audit requirements; report any discrepancies or issues to the Kitroom Supervisor. 
• Health & Safety: Ensure all kitroom operations are carried out in a clean, safe, and compliant working environment. 
• Communication: Collaborate with internal teams including logistics, customer service, and clinical departments to ensure seamless order fulfillment and issue resolution. 

  
Experience & skills you'll bring to the role:
Previous experience in a warehouse, logistics, or healthcare setting (preferably in a regulated environment). 

• Strong attention to detail and ability to follow standard operating procedures (SOPs). 
• Comfortable working with temperature-sensitive products and packaging requirements. 
• Ability to lift and move medical kits and equipment as required. 
• Strong organizational and time-management skills. 
• Excellent communication skills and a team-focused attitude. 
• Competency in using IT systems, data entry, inventory management systems, and basic office software (Word, Excel, etc.).