Receptionist

Receptionist – Customer Service

About Us

Southern Star Windows & Doors is an Australian-owned business specialising in the manufacture of quality timber and aluminium windows and doors.

Our business includes:

• Southern Star Aluminium Windows & Doors
• Canterbury Timber Windows & Doors
• Southern Star Glass
• Mana Doors

As one of Australia’s largest window and door manufacturers, we are continuing to grow and are looking for talented people to join our team.

About the Opportunity

We are seeking a professional, organised and customer-focused receptionist to join our team in Clayton South. The role will be responsible for managing front-of-house operations, handling customer enquiries and providing general administrative support to ensure the smooth running of the branch.

This is a varied role within a busy team environment, and we are looking for someone who is confident managing multiple responsibilities and takes pride in delivering excellent customer service.

Key Responsibilities

• Manage the reception area and greet customers, visitors and suppliers.
• Answer and direct incoming phone calls and enquiries.
• Provide professional and friendly customer service.
• Assist customers with general enquiries and direct them to the appropriate team member.
• Provide administrative support to the branch and wider team.
• Assist with showroom enquiries and general sales support when required.
• Process correspondence, data entry, filing and other general office administration.
• Maintain a professional and welcoming front-of-house environment.

About You

You will be a confident and professional communicator who enjoys working with people and takes pride in providing a high level of customer service.

To be successful in this role, you will:

• Have excellent communication and interpersonal skills.
• Present professionally and maintain a friendly and approachable manner.
• Be organised with strong attention to detail.
• Be able to prioritise and manage multiple tasks efficiently.
• Demonstrate initiative, enthusiasm and a willingness to learn.
• Be reliable, proactive and able to work effectively as part of a team.
• Be confident using Microsoft Word and Excel and comfortable learning new software systems.
• Previous reception, administration or customer service experience will be highly regarded.

What’s In It For You?

Our employees enjoy: 

• Excellent career development opportunity in a large Australian company.
• Onsite parking.
• Fun and friendly team.
• Great work culture. 
• Terrific work/life balance. 

If you are a professional, organised and customer-focused individual looking for your next opportunity, we would love to hear from you.

Apply now with your resume and cover letter.

For more information about Southern Star Windows & Doors, visit www.southernstarwindows.com.au.