Delivery Manager - Hawthorn East

We’ve been proudly serving Australian communities since 1914 and have grown to become a top 30-listed company on the ASX with a portfolio of iconic homegrown brands. At the heart of our continued success is over 115,000 team members working across the country, all contributing to bringing our customers smiles. You’ll not only get to see your work make a difference, you’ll be part of a team working together to help Australians eat and live better every day.

About the team

QuiteLike is the meal kit for food-lovers.  We have a vision to bring Australian families back to the heart of the home, by making it easier to create delicious meals.  We’re a close-knit and agile team with a passion for delivering an outstanding customer experience, driving sustainable growth and learning a lot along the way.

About the role

Love making big ideas happen? As our Delivery Manager, you’ll lead the technology delivery capability for Online Meals, ensuring projects and programs land smoothly and deliver real business impact. From planning and prioritising initiatives to managing risks and driving agile ways of working, you’ll make sure every tech solution supports growth and operational stability. You’ll also oversee applications and services, incident resolution, and service desk processes, keeping everything running like clockwork.

This role reports to the Technology Lead and is based in Melbourne. You’ll work closely with digital product, commercial, culinary, and operations teams, as well as external vendors and partners, making every day varied and full of opportunities to create value.

Primary Objective

• Lead the Technology delivery capability for Online Meals subscriptions (meal kits and ready-to-heat), ensuring successful execution of technology initiatives that enable business growth and operational stability
• Accountable for planning, prioritising, and delivering projects and programs, managing risks, and ensuring smooth transition to BAU support
• Drive consistency in delivery execution, foster agile ways of working, and collaborate with cross-functional teams to achieve strategic objectives
• Also accountable for applications and services, managing incident resolution, service desk, and internal assets

Experience

• 5+ years delivering large-scale technology programs in retail or eCommerce environments
• Experience leading agile teams (Scrum/Kanban) and managing delivery across internal and external teams
• Proven ability to manage program scheduling, budgets, risk, and stakeholder engagement
• Experience with MVP development, PoCs, and technology roadmaps
• Familiarity with DevOps, continuous delivery, and release management

Key Responsibilities

Engagement & Delivery

• Engage with business stakeholders to prioritise initiatives
• Run feasibility assessments and technical spikes to validate proposed solutions
• Translate business strategies into technology deliverables
• Ensure successful delivery and transition to BAU

Program Delivery

• Plan and oversee multiple initiatives concurrently
• Manage risk profiles and interdependencies
• Ensure inclusive design and accessibility

Stakeholder / Vendor & Partner Management

• Maintain regular cadence of governance meetings
• Communicate progress, risks, and outcomes clearly
• Lead engagement with software vendors and integrators
• Drive procurement decisions and manage SLAs

What’s in it for you?

• Flexible working options: We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
• Office perks: Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
• Discounts: Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
• Reward through recognition: Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
• Opportunities for learning and development: No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
• Paid parental leave: We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
• Investment in your future: Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.

About the recruitment process

We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email ••••@coles.com.au

Job ID: 176854

Employment Type: Full time

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