Category Manager - Retail

About the role

As a Retail Category Manager, you will be at the helm of retail operations across our client sites driving innovative merchandising solutions, optimizing profitability, and ensuring exceptional customer experiences at newly acquired client sites. This role offers autonomy and the chance to make a real impact in a fast-paced, evolving environment.

Key responsibilities

• Lead the creation of eye-catching and effective merchandise displays to elevate the customer experience

• Oversee compliance with company policies, procedures, and all relevant regulations

• Manage customer inquiries and complaints, ensuring a high level of customer service

• Collaborate with regional management to execute company-wide initiatives and promotions

• Implement retail standards that reflect local market conditions and ensure pricing accuracy

• Ensure timely deliveries and compliance with legislation at all sites

• Integrate with on-site teams, providing support for pre-start and toolbox meetings

• Maintain optimal inventory levels and minimize shrinkage

About you

• 3-5 years of proven retail management experience, ideally in FMCG at store management level

• Strong ability to work autonomously with resilience and resourcefulness

• Exceptional business relationship-building skills and the ability to inspire and motivate teams

• Excellent verbal and written communication abilities

• Demonstrated track record of delivering growth and improving store performance

• Analytical thinking with strong problem-solving skills

• Up-to-date knowledge of retail industry trends and best practices

• Experience with Point of Sale (POS) systems and Microsoft Office Suite

• Flexibility to work variable hours, including regular remote site travel

About us

Sodexo, a global leader in food services and facilities management, with over 30 years of excellence in serving the Energy & Resources sector across Australia, is expanding our National Retail portfolio.

Benefits

• Competitive salary and long-term job security with a global organisation

• Access to over 100 retail discounts and a range of salary packaging options

• Ongoing training and professional development opportunities

• Genuine career progression across our Australian operations

• A supportive and collaborative team culture where safety comes first