ICT Service Delivery Officer

ICT Service Delivery Officer

Waratah-Wynyard Council have an exciting opportunity available for a ICT Service Delivery Officer to support our growing municipality.

Are you a customer-focused ICT professional who enjoys solving problems, supporting people and making technology easier to use?

Waratah-Wynyard Council is seeking an ICT Service Delivery Officer to join our Corporate Services team. This is a hands-on role providing responsive first and second level ICT support across Council’s technology environment.

You will be an important first point of contact for staff requiring ICT assistance and will help deliver a professional, reliable and positive customer experience.

As ICT Service Delivery Officer, you will provide day-to-day technical support across Council, including desktops, laptops, mobile devices, printers, meeting room technology, Microsoft 365 and other business applications.

You will be responsible for diagnosing and resolving incidents and service requests, supporting user access and equipment requirements, maintaining accurate ICT asset information and escalating more complex technical matters when required.

The role will also contribute to improving Council’s ICT services through knowledge sharing, documentation, identifying recurring issues and supporting continuous improvement initiatives.

This is a permanent full-time position working 75 hours over a 9-day fortnight.

To be successful in this role you will have:

• Experience providing ICT helpdesk, service desk, end-user computing or application support.

• The ability to work effectively both independently and as part of a small team.

• A Certificate III or IV in Information Technology, an equivalent

• Well-developed troubleshooting and problem-solving skills.

Why Join us?

• Extra Superannuation (12% SGC plus an additional 50% of any extra super an employee contributes up to 6% of the employee’s salary)

• Health and wellbeing program

• Up to 12 weeks parental leave

• Additional leave, 3 days additional paid leave over the Christmas holidays

• 17% leave loading annually

• Employee Assistance Program

The full Position Description is also available for download on Council’s website at www.warwyn.tas.gov.au

We are a values-based organisation looking for someone aligned with how we do business. Applicants are encouraged to take a moment to review our organisational values before making an application.

What next?

If we've sparked your interest, and you would like to be a motivated and positive contributor to the team at Council, then apply now via the Council Website at www.warwyn.tas.gov.au

Please note that any application submitted through the SEEK website will not be considered.

Waratah-Wynyard Council is passionate about providing equal employment opportunities by valuing equity, diversity and inclusion to the benefit of all. We actively encourage applications from all backgrounds with the right to live and work in Australia.

Waratah-Wynyard Council has a strong commitment to health and safety. Appointment will be subject to satisfactory pre-employment background checks. These will include reference checks, National Police History record check, and Medical Examination including drug and alcohol testing to determine that you are able to perform the inherent requirements of the role and capable of doing so, safely and without undue risk to yourself or others. 

Applications for this position close at 8am on Thursday 03 September 2026, however suitable applicants may be interviewed and appointed prior to this date so we encourage you to submit your application at your earliest convenience. We reserve the right to withdraw or extend this ad at any time.

You will receive an immediate automated response in the online form and by email when your application has been successfully submitted. If you haven’t received a response, you have most likely forgotten to attach a document or missed an essential field in the online form. Please review the form and complete the sections highlighted in red font.

If you have technical difficulties in submitting your application, contact our People & Safety team on 03 •••• •333.