Technology Support Officer

Technology Support Officer

At Wollongong City Council, we continuously strive to create an Extraordinary Wollongong for our community. We focus on the delivery of exceptional services, infrastructure and facilities for our community. Our aim is to work toward the community's goals in the Our Wollongong Our Future Community Strategic Plan 2035.

Wollongong is a great place to work, live and play! Together, our responsibility is to create an inclusive community where everyone is welcome, valued and belongs. Our strength is the diversity of our people.

We lead with courage, openness and curiosity and believe our employees are the key to our success. Learn more about us here.

The opportunity

Wollongong City Council is looking for a customer-focused Technology Support Officer to join our Technology Support team. This role sits at the heart of Council IMT services, acting as the first point of contact for employees seeking technology assistance and ensuring they receive timely, professional and effective support.

More than just a technical role, we are looking for someone who takes pride in delivering exceptional customer service, enjoys solving problems and is genuinely passionate about technology, with a proactive approach to learning new skills, exploring emerging technologies and staying engaged with evolving industry trends. You will work across a wide range of systems, devices and locations, supporting the 1800 + employees who deliver essential services to our community every day.

This is an excellent opportunity for someone with IT support experience who wants to broaden their skills, work in a collaborative environment and build a career in technology.

This is an on-site position with regular travel to other Council facilities. Core hours for this role vary between 8:00am to 5:00pm; however, on occasion and on a rotating basis, you may be required to start earlier and provide support at other Council sites, including depots and operational facilities. Applicants must be physically capable of undertaking manual tasks relating to the role as outlined in the job description.

This is a permanent full time 35 hour per week position. Salary from$91,924 up to $100,110 per annum plus superannuation. (Salary package will be assessed based on skills, experience and qualifications)

What you will be doing

• Providing first and second-level IT support for incidents, service requests and technical enquiries.
• Be the first point of contact for Council staff and delivering a positive customer experience with every interaction.
• Troubleshooting and resolving hardware, software, mobile device and user access issues.
• Installing, configuring and deploying technology equipment across Council locations.
• Coordinating support requests and working closely with specialist IT teams to resolve complex issues.
• Building strong relationships with internal customers and helping them get the most from Council technology services.
• Working independently providing on-site support across a variety of Council facilities.
• Contributing to a collaborative team environment focused on knowledge sharing and continuous improvement.

About you

You are someone who enjoys helping people and gets genuine satisfaction from solving problems.

You understand that great IT support is about more than technical knowledge-it is about listening, communicating effectively and delivering excellent customer service. You are approachable, patient and able to build positive working relationships with people at all levels.

You will bring:

• Experience in an IT support, service desk, desktop support or similar technology support role.
• A genuine passion for technology, demonstrated through continual learning, staying current with industry trends or personal projects
• Strong customer service skills and a passion for helping people.
• Excellent communication and interpersonal skills. You enjoy working with people, contribute positively to a team environment and are capable of independently managing technical issues and support activities when required.
• The ability to work collaboratively within a team environment supporting colleagues and sharing responsibilities.
• Sound troubleshooting and problem-solving skills.
• Experience in Microsoft technologies and modern workplace environments.
• Experience working within IT service management environments and an understanding of ITIL principles and processes.
• A current Class C Drivers Licence or equivalent.
• A commitment to Council's values of Respect, Integrity, OneTeam, Sustainability and Courage.

Most importantly, you are someone who enjoys working with people, thrives in a team environment and has a genuine enthusiasm for technology and customer service.

Why you'll love working at Wollongong City Council!

• True work-life balance
  We know you work hard, and we make sure that effort is rewarded with real flexibility. Our hybrid work options, flex-time, and rostered days off mean you can maintain balance while delivering great outcomes.
• Great working conditions
  Enjoy a 35-hour work week or a 9-day fortnight with a regular rostered day off (RDO).
• Career growth and recognition

We are committed to supporting your personal and professional development. Our initiatives include a reward and recognition program, corporate learning opportunities, study assistance, and leadership development programs to help you grow and succeed.

• Generous leave provisions
  Benefit from five weeks of annual leave per year (pro rata) and access long service leave after just five years.
• Health, safety, and wellbeing
  We prioritise a safe workplace for everyone, every day, everywhere. Our wellbeing programs support mental, physical and social wellbeing of our people to be at their best and include an Employee Assistance Program, skin and hearing checks and discounted gym memberships.
• A vibrant social culture
  Join our Social Club for monthly activities, an annual trivia night, and fantastic Christmas events!

Participate and engage in meaningful work, and contribute to our extraordinary community, where together we make a difference.

For more information, click on 'Apply' to be redirected to Wollongong City Council's job vacancy page.

Applications close 11:59pm , Monday 24 August 2026.

We invite everyone to apply no matter your identity, you'll be welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, people who are culturally and linguistically diverse (CALD), people with disability and veterans.

Wollongong Council adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people in the community.

Applicants are required to undergo a rigorous employment screening process which will include Reference, Identity and Medical History Checks, and may also include a Nationally Coordinated Criminal History Check and Working with Children Check. Employment is subject to clearance of all these checks.