Regulatory Analyst

Regulatory Analyst - Bring Your Skills to the Table

Grade: Clerk Grade 7/8 ($116,981 - $129,492 p.a. base salary + Superannuation)
Duration: 1 x Ongoing, 1 x temporary role
Location: Sydney (111 Elizabeth Street) with hybrid/flexible work options with an expectation of 2-3 office attendance per week

Do you thrive on tackling regulatory challenges and turning complexity into smart, practical solutions? Ready to roll up your sleeves and make a genuine impact?

Join us and help associations lift professional standards while strengthening consumer protections across the national professional standards system.

This is your chance to step into a dynamic role where you'll play an important part in delivering regulatory programs that support the work of the Professional Standards Authority within the NSW Department of Customer Service. Your contribution won't just tick boxes - it will help shape outcomes that matter.

The Professional Standards Authority is the NSW-based regulatory support agency for the multi-jurisdictional Professional Standards Councils. Together, the Councils lead the national system of professional standards regulation, and we collaborate with professional bodies and occupational associations to lift standards and safeguard consumers across Australia.

Take a closer look, you'll discover a team doing meaningful work in a unique national space.

This role is responsible for:

As part of our regulatory team, you'll play an active role in achieving key objectives, including to:

• Ensure statutory decision-making by the Councils is supported by quality analysis and advice
• Deliver clear and practical encouragement and assistance to legal, accounting, building sector and other associations to regulate professional and ethical standards for their members
• Monitor the ongoing performance and compliance of associations administering professional standards schemes
• Promote the benefits of professional standards schemes to associations, insurers, regulators and other stakeholders.

About you:
We're on the hunt for a go-getter who's curious, quick on their feet and loves diving in headfirst. You thrive in a team, learn fast and can handle change like it's just another fun challenge.

To be successful in this role you will have:

• Experience in regulatory compliance/risk management (or similar experience)
• Ability to research, think critically and solve problems by analysing information and developing practical solutions
• Proven ability to write clearly, persuasively and concisely
• Experience in establishing effective relationships with internal and external stakeholders
• Ability to drive initiatives to improve service delivery, manage competing priorities and respond to deadlines
• An understanding of the role of regulation in protecting consumers and an interest in working with professions and their associations.

For any role related queries, please contact Alfred Balachandra, Professional Standards Authority (••••@psa.gov.au).
For any recruitment process related queries please contact the recruiter ••••@customerservice.nsw.gov.au

Please submit your CV (no more than 5 pages) for review and a cover letter (no more than one page) demonstrating your capability for the role.

Salary Grade 7/8, with the base salary for this role starting at $116,981 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Jessica Love via ••••@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: Monday 17th August 2026 (9:59am)

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact ••••@customerservice.nsw.gov.au or 02 •••• •351.

For more information, please visit

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Information on adjustments available for the recruitment process