Digital Product Owner

Company:

Mercer

Description:

We are seeking a talented individual to join our Product & Customer Engagement team at Mercer Super. This role will be based in Melbourne or Sydney. This is a hybrid role that has a requirement of working at least three days a week in the office.

Digital Product Owner

The Digital Product Owner supports the Digital Product Management team by turning product strategy into clear delivery plans and prioritised backlogs. Working closely with Product Managers, UX Designers, Technology teams and business stakeholders, you will help deliver high-quality digital experiences across websites, apps and secure portals. This role is well suited to someone who enjoys bringing structure to complex work and improving customer outcomes through agile delivery.

This is a 12-month fixed term contract

We will count on you to:

• Support Digital Product Managers in delivering the product roadmap and strategic initiatives
• Own and manage product backlogs, making sure work is prioritised and ready for delivery
• Translate business requirements into clear user stories and acceptance criteria
• Work closely with development teams throughout the agile delivery lifecycle
• Facilitate backlog refinement, sprint planning, demonstrations and acceptance of completed work
• Collaborate with UX designers and researchers to incorporate customer insights into product development

What you need to have:

• Demonstrated experience in digital product management or a similar role, with exposure to websites, apps or secure portals
• Experience working with technology teams to deliver customer and business outcomes
• Well-developed analytical, prioritisation and negotiation skills
• Excellent communication skills, with the ability to build effective relationships and manage competing priorities

What makes you stand out:

• Experience in the superannuation or financial services industry
• Knowledge of usability and customer-focused design
• Experience with the Adobe Marketing suite including AEM. Adobe Cloud, Adobe Target and Adobe Analytics

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.