Service Advisor

Are you an experienced Service Advisor looking for your next opportunity?

Are you ready to join a team where your skills, experience and customer service ability are genuinely valued?

We are looking for a motivated, experienced and customer-focused Service Advisor to join our growing automotive team.

This is more than just a job at the front counter. You’ll be an important part of our workshop team, connecting our customers with our technicians and helping ensure every vehicle receives the right care, every customer is kept informed, and every day runs smoothly.

We believe great people are the key to a great business.

When you join our team, you can expect:

• Competitive remuneration that recognises your skills and experience.

• A supportive, friendly and professional team environment.

• A workplace where your ideas and experience are valued.

• Ongoing training and development to help you grow.

• Opportunities for career progression as our business continues to grow.

• A busy and varied role where no two days are the same.

• The opportunity to build genuine, long-term relationships with customers.

• A team that works together to get the job done — no one succeeds alone.

As our Service Advisor, you will be the key link between our customers, technicians and Parts team.

You'll manage the customer journey from booking through to vehicle collection, ensuring customers understand what their vehicle needs, what work is being carried out and when their vehicle will be ready.

Your day-to-day responsibilities will include:

• Welcoming customers and providing outstanding customer service.

• Listening to customers and accurately understanding their vehicle concerns.

• Booking and coordinating servicing and repairs.

• Preparing quotes and repair orders.

• Communicating with technicians and Parts to keep jobs moving.

• Explaining technical repairs and recommendations in a way customers can easily understand.

• Keeping customers regularly updated throughout the repair process.

• Identifying additional maintenance and repair opportunities.

• Managing warranty claims and documentation.

• Finalising repair orders, invoices and payments.

• Helping the workshop operate efficiently and achieve excellent customer outcomes.

We're looking for someone who is confident, organised, personable and passionate about the automotive industry.

You'll ideally have:

• Previous experience as a Service Advisor or in a similar automotive customer-facing role.

• Good automotive and mechanical knowledge.

• Excellent communication skills and a professional manner.

• The ability to build trust and rapport with customers.

• Strong attention to detail and excellent organisational skills.

• Experience with quoting, repair orders and invoicing.

• An understanding of warranty processes and workshop operations.

• Experience with Auto-IT or similar automotive management software.

• The ability to remain calm, positive and organised in a busy workshop environment.

• A genuine desire to provide customers with an outstanding experience.

A mechanical trade background is highly regarded, but we're equally interested in the right person who has the attitude, customer service skills and willingness to learn.

Most importantly, we're looking for someone who will fit our team.

You will be someone who takes pride in their work, enjoys dealing with people, communicates well and understands that looking after customers is just as important as looking after their vehicles.

If you're the type of person who likes being part of a team, enjoys a fast-paced environment and wants to make a real difference, we want to hear from you.

If you're looking for a workplace where you can build your career, work with a great team and be appreciated for the contribution you make, we'd love to meet you.

Apply today and take the next step in your automotive career.