Customer Service Officer: Contact Centre - Housing Direct

Come join the team at the new Department of Housing and Works.

The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia—including schools, hospitals and police facilities.

We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation.

Through office accommodation solutions, State Fleet management, procurement, planning and asset policy, we empower other government agencies to deliver their best.

We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, and culturally and linguistically diverse people.

We are committed to ensuring our hiring processes are inclusive. If you are an Aboriginal and Torres Strait Islander person, a young person or a person with a disability seeking support with your application, please reach out to Jobs and Skills WA by calling 13 64 64. You can also reach us through the National Relay Service.

About the Housing Direct Employment Register:

The Housing Direct Employment Register is an online portal where you can express interest in full-time or part-time opportunities for up to 12 months.

The register is actively monitored by hiring managers who match applicants with roles that align closely with their skills and experience.

One of the key benefits of applying through our employment registers is that you can be appointed directly via a streamlined process as opportunities become available—saving time and simplifying your path into meaningful work.

About The Role:

Are you ready to join a vibrant, diverse team and make a meaningful difference in the lives of some of the most vulnerable members of our community?

We work across the human services sector to create affordable housing opportunities for people who would otherwise have difficulty accessing appropriate housing.

As a Customer Service Officer, you’ll handle calls and emails from a range of housing related stakeholders, including being the first point of contact for tenants reporting maintenance issues in public housing. This fast-paced, computer-based role involves providing phone support, assessing requests, and issuing job orders to ensure timely repairs and assistance.

Along with the chance to make a meaningful impact, you will receive comprehensive on-the-job training to help you succeed in your role and build your skills for the future.

If you’re a great communicator with strong attention to detail and a passion for helping others, we’d love to hear from you!

How to Register:

If you have what it takes to be part of our dynamic and forward-thinking team, submit the following in MS Word or PDF format only:

1. A comprehensive CV that shows your skills, experiences and key achievements, including the contact details of two referees (with one being your current or most recent supervisor).
2. A copy of all relevant qualifications as specified in you CV (if applicable).

Further Job-Related Information:

Please contact Marisa Johnson on 0481 061 *** for further information about the position (not to be contacted for Applicant Information Packs or assistance with lodging your application).

To assist you in preparing your application, please refer to the Applicant Information Pack, and Job Description Form. Additionally, the WA Jobs and Workforce Hub provides information on working in Western Australia. This includes guidance on applying for government sector jobs, industry insights, application tips, relocation resources, training opportunities, and apprenticeships.

If you are unable to view or download these documents, please contact us by calling (08) 6557 81***(select option 1) or email ***********@dohw.wa.gov.au, quoting the reference number VCID03304 for support.