Sales Support Coordinator

Company description:

We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us!

Job description:

Position Overview

Founded in 1974, Gliderol Garage Doors is one of Australia's leading manufacturers of Residential and Light Commercial continuous sheet curtain roller doors, Sectional Overhead Doors and automatic operators.

We are seeking an energetic well-organised and highly motivated person to assist our NSW Sales department & provide support to our administrative team. With strong focus on providing exceptional customer service, responsibilities will include:

What you will do

• Data entry and processing of customer orders
• Responding to customer enquires via phone and email
• Providing technical assistance for product troubleshooting and facilitating sales of spare parts
• Account administration
• Providing general support within the sales department.

What we require

• Previous experience in a customer service and administration role
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Experience working with spare parts is advantageous, but not essential
• Proficiency in using computer systems and customer service software.
• Ability to remain calm and professional in stressful situations

What we prefer

• Knowledge of CRM systems
• Previous experience within a manufacturing-based business (highly regarded)
• A team player
• Naturally helpful, professional and patient, with a genuine desire to resolve customer issues.
• Comfortable learning and using CRM, ERP/order processing, inventory, invoicing, email and planning systems.

Who we are

• We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.
• With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.
• At dormakaba, you're encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.