Medical Record Shift Worker

Job description
Agency Department of Health Work unit Medical Records Department
Job title Medical Record Shift Worker Designation Administrative Officer 3
Job type Full time Duration Ongoing
Salary $68,776 - $73,898 Location Darwin
Position number 712 RTF 354015 Closing 25/08/2026
Contact officer Donna Christopher, A/Medical Record Manager, RDPH on 08 8922 8188 or Donna.Christopher@nt.gov.au
About the agency http://www.health.nt.gov.au/
Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=354015
APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR TERTIARY
QUALIFICATIONS.
Information for applicants – inclusion and diversity and Special Measures recruitment plans
The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with
disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss
this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.
Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures plans, go to the
OCPE website.

Primary objective
Provide high-level efficient and effective medical records management and delivery service to clinical areas, ensuring day to day
administrative tasks are completed while providing a service on a 24-hour rotational shift basis.

Context statement
Applicants must be prepared to: work a full-time rotating 24/7 shift work roster; on weekends, public holidays; work independently; make
decisions based on proven protocols in diverse situations; and use sound judgement to find solutions to issues as and when they arise.

Key duties and responsibilities
1. Maintain a quality service to prepare and maintain patient’s medical record in line with the established sequence according to Medical

Records standard (AS2828)
2. Retrieve and deliver medical records to all front-line staff accordance to the service delivery agreement and operational standards.
3. Ensure all medical records movement, the data is entered and medical records filled in Terminal Digit Order (TDO).
4. Operate multiple computer systems, ensuring accuracy of sensitive information related to patient activities.
5. Aid and advice to patients, staff and external clients on release of information processes under the Freedom of Information Act.
6. Provide an effective records archiving service consistent with policies, procedures and relevant legislation.
7. Provide backup and backfill for all tasks within the department as requested.
8. Assist in the training new staff of other staff members.
9. Follow defined service quality standards, Workplace Health and Safety (WHS) policies and procedures relating to the work being

undertaken to ensure high quality, safe services and workplaces.

Selection criteria
Essential
1. Demonstrate ability to undertake shift work on a 24 hour, 7 days a week on a rotating roster which includes weekends and public

holidays.
2. Previous experience creating and managing records in compliance with relevant principles, standards and procedures.
3. Demonstrated initiative and organisational skills of a high order, including the ability to work with competing priorities, manage highly

sensitive issues, working under pressure independently and manage a variety of tasks in a busy and changing work environment.
4. Demonstrated ability to provide excellent service through effective and appropriate communication with clients and staff at all levels,

including health professionals and members of the public.
5. Proven computer skills within a Windows base environment using programs such as Excel, Word, CaresysNT, Acacia, Clinical

Workstation or similar programs.
6. Demonstrated proficiency in interpreting medical terminology, or the ability to grasp new concepts quickly and efficiently.
7. Excellent interpersonal communication and coordination skills with the ability to interact effectively with people from diverse cultures.
8. Understanding of privacy principles, proven ability to maintain strict confidentiality and the ability to interact effectively with people

from diverse cultures, particularly in dealing in sensitive matters.
9. The ability to work across all campuses Royal Darwin Hospital (RDH) and Palmerston Regional Hospital (PRH).

Desirable
1. Experience in the operation of record management systems.
2. Experience in a service delivery work environment.

Further information
Positions may be subject to pre-employment checks such as immunisation requirements, working with children clearance notice and
criminal history checks. A criminal history will not exclude an applicant from this position unless it is a relevant criminal history. For
immunisation requirements - Category A (direct contact with blood or body substances) or Category B (indirect contact with blood or
body substances), check with contact person for requirements.