Administration Officer - Mental Health and Specialised Services

Develop your career with Sunshine Coast Health in southeast Queensland which extends through the coastal and hinterland areas from Caloundra in the south and Gympie in the north.

We're excited to welcome an Administration Officer to our Mental Health & Specialised Services Team.

Sunshine Coast Health is a values-based organisation. We are committed to the maintenance of a culture in which we treat our colleagues with respect as we do our patients, consumers and the community. We respect, protect and promote human rights in our decision-making and actions.

The Administration Officer provides a high level of confidential administrative support for the Sunshine Coast Hospital and Health Service. This position is a prime point of contact for internal communication on a daily basis and externally with various departments and agencies.  This position is to provide relief (backfill) for short / long term leave of permanent incumbents across various departments.

The successful applicant will be able to demonstrate effective communication, flexibility and a willingness to learn a variety of roles in the different areas of Mental Health and Specialised Services. The scope of the role is broad and there is an expectation that the successful applicant will be able to work to the full scope, adapt quickly and work with multidisciplinary teams to provide person centred services.

Mental Health and Specialised Services provides a publicly funded specialised mental health service to people, who have complex mental health problems and who live on the Sunshine Coast.

The Administration Officer is a frontline position and is the first point of contact for consumers of the Mental Health Service, their families and carer and all external and internal stakeholders accessing the service. This position provides customer service excellence while upholding patient confidentiality and utilising discretion.

Key Responsibilities include:

• Exercise judgement when necessary to solve immediate problems in situations where precedents have not been set and procedures not defined.
• Effectively communicate with customers and demonstrate understanding, empathy, patience and a positive service focus.
• Provide advice and support in the admission and discharge planning process for Aboriginal and Torres Strait Islander clients presenting to the Sunshine Coast Health.
• Undertake “cultural assessment/risk screening” to identify patient needs and optimise the patient's recovery / outcomes on discharge from the acute care setting.

Remuneration value up to $101,073 p.a., comprising salary between $79,658 - $88,586 p.a., employer contribution to superannuation (12.75%) and annual leave loading (17.5%) (AO3). Applications will remain current for 12 months. Please note: only applications from candidates will be accepted (applications that may result in an agency fee will not be considered).

Why work for us?

We offer rewarding career opportunities across a wide range of clinical and non-clinical areas across our health service and pride ourselves on providing a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance. As a Queensland Health employee, you will benefit from a higher than standard employer contribution to Superannuation of up to 12.75%, access to salary packaging, flexible working arrangements and competitive salary rates with annual incremental increases. We are committed to providing a diverse and inclusive workplace for our people and our community. We encourage people of all genders, races, ages and abilities to apply for roles within our Health Service.
You can find out more about why it's so great to work at Sunshine Coast here: https://www.health.qld.gov.au/sunshinecoast/careers

As a Sunshine Coast Health employee, you will receive competitive remuneration and have access to:

• A wellness program;
• Generous superannuation;
• Flexible work arrangements;
• Career training and development; and
• Salary packaging.

Check out the latest updates here:

https://www.sunshinecoast.health.qld.gov.au/