Community Rostering Manager

Who are we?

Forward Ability Support is a not-for-profit organisation with 60 years history of providing key services to people with spinal cord injuries or similar related health conditions. We are driven to make a brighter and more positive future for our community by supporting people with spinal cord injuries to live their best life. As an organisation we are looking for people who take pride in their work and are committed to excellence.

The Opportunity

We are seeking an experienced and proactive Rostering Manager to lead our Personal Support rostering function across Forward Ability Support.

In this pivotal leadership role, you will ensure our clients receive safe, consistent, and uninterrupted support services by overseeing the delivery of efficient, compliant, and person-centred rostering. You’ll lead a dedicated team, optimise workforce utilisation, and partner closely with operational leaders to ensure the right people are in the right place at the right time.

This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys solving complex workforce challenges, and is passionate about delivering high-quality services that make a meaningful difference.

What You’ll Be Doing

• Lead and support the Personal Support rostering team to deliver efficient, high-quality rostering services.
• Ensure safe and consistent service delivery by coordinating workforce coverage for planned, short-notice, and emergency shifts.
• Balance client needs, workforce availability, award requirements, and operational priorities when making rostering decisions.
• Collaborate with operational, clinical, WHS, People & Culture, and support teams to ensure safe, compliant, and effective service delivery.
• Monitor rostering performance, identify opportunities for improvement, and drive continuous improvement initiatives.
• Coach and develop the rostering team while promoting a collaborative, service-focused culture.

What We’re Looking For

We’re looking for a collaborative and solutions-focused leader with experience managing rostering or workforce scheduling within a fast-paced service environment.

You’ll bring:

• Demonstrated experience managing rostering functions within disability, community services, or NDIS environments, including Community and/or SIL services.
• Proven experience leading and developing rostering teams.
• Strong understanding of NDIS Practice Standards, quality and safeguarding requirements, and rostering compliance.
• Advanced knowledge of workforce planning and scheduling practices and relevant industrial awards (SCHADS & Nurses Award).
• Strong stakeholder management skills, with the ability to build positive relationships with participants, families, support coordinators, operational teams, and internal stakeholders.
• Excellent organisational, problem-solving, and decision-making skills, with the ability to manage complex rostering challenges.
• Experience using ShiftCare or similar workforce management/rostering systems.
• Current Australian driver’s licence and willingness to travel to community sites as required.

Why Join Forward and BrightSky?

At Forward and BrightSky, your work has purpose. We’re a passionate team driven by a shared vision—to create a brighter, more inclusive future for the spinal cord injury community. When you join us, you’ll experience:

• Meaningful Impact: Be part of a for-purpose organisation where your contributions truly make a difference, supported by leaders and teams aligned with a common goal.
• Flexible Work Options: Work from our Newington office Tuesday and Wednesday, then remaining days at home.
• Attractive Salary Packaging: Access generous Not-for-Profit benefits of up to $15,900 in general living expenses and $2,650 for meals and entertainment.
• Great Location: Work from our Newington office – well-connected by public transport and offering convenient parking.
• Employee Wellbeing Support: Benefit from our Employee Assistance Program, offering professional counselling and wellbeing resources for you and your immediate family.
• Extra Leave Benefits: As a permanent employee, you’ll receive 2 days of paid Forward Leave annually, 4 weeks of paid Parental Leave, and access to Long Service Leave after just 5 years of continuous service.

Is this the opportunity you’ve been looking for?… APPLY NOW!

Please note: Only shortlisted candidates will be contacted.

Forward Ability Support is an EEO Employer and people from culturally and linguistically diverse backgrounds are encouraged to apply. Successful applicants will be required to consent to a pre-employment health assessment, reference checks and a Nationally Coordinated Criminal History Check.