Administration Officer - Reception

Administration Officer – Reception

This position requires an experienced Administration Officer to manage front‑of‑office tasks and be the first point of contact for residents, families, and visitors.

Location: Cooinda Aged Care, Gympie, QLD
Employment Type: Full time - Monday to Friday
Remuneration: $30.58 ph + Super + Salary Packaging + Staff Discounts & Benefits

About The Role:
This role is more than admin, it’s about being the first smile, first hello, and first point of support for residents, families, and visitors in our reception. We’re looking for someone who enjoys being at the centre of things, keeping the front office running smoothly while creating a welcoming and organised environment.

What You’ll Be Doing (day to day):

• First point of contact for residents, families, visitors and contractors, delivering friendly and professional customer service.
• Manage incoming calls, emails and enquiries, directing requests to the appropriate departments.
• Provide reception, visitor management and administrative support to ensure the smooth day-to-day operation of the service.
• Maintain accurate records, data entry, filing systems and confidential documentation.
• Assist with admissions, bookings, appointments and general service administration.
• Support accounts administration, including invoice processing and supplier enquiries.
• Coordinate mail distribution, service communications and office correspondence.
• Assist with rostering, record maintenance and audit administration support.
• Monitor and order stationery and office supplies to maintain stock levels.
• Build positive relationships with residents, families and stakeholders while promoting a welcoming environment.

What Makes You a Great Fit:

• You enjoy working with people and creating a positive first impression
• Strong organisation and attention to detail
• Comfortable managing multiple tasks in a busy front office
• Confident with phone calls, admin systems, and general office tasks
• A team player who can also work independently

Why You’ll Love Working With Us:

• Salary Packaging Benefits: take home more pay (up to $15,900 tax-free + $2,650 meals & entertainment).
• Discounts: on Health Cover, Energy, Appliances, Holidays, and more.
• Employee Assistance Program for wellbeing support.
• Fitness Passport: Stay active with discounted gym memberships for you and your family.
• Ongoing Training & Development opportunities to grow your career
• Consistent, family-friendly hours – no weekends
• A role with purpose – you’re part of residents’ everyday experience

About Us:
Lutheran Services is a not-for-profit organisation with a proud 90-year history of providing exceptional care and support to communities across Queensland. With 12 residential aged care facilities, we are dedicated to enhancing the quality of life for our residents while upholding our values kindness, integrity, empowerment and innovation.

Part of Lutheran Services, Cooinda Aged Care in Gympie is community-focused and committed to providing compassionate, high-quality care to our residents. Cooinda is set against a beautiful country setting on 25 acres, nestled amongst bushland and surrounded by native wildlife.

Apply Now! Please attach your resume, complete the application form and the questions below. For a copy of the position description please Click Here.