Administration & Reception Officer - Support at Home

Administration & Reception Officer (100% Office Based) – Support at Home

Upper Mount Gravatt | Permanent Full-Time
$85,000–$88,000 plus superannuation and salary packaging

Make a Difference Behind the Scenes

Alzheimer’s Queensland (AQ) is seeking an organised, proactive and compassionate Administration & Reception Officer to support our Support at Home services.

Based at our Upper Mount Gravatt office, this varied role is ideal for an experienced administrator who enjoys driving daily operations and supporting a busy team, while additionally providing a welcoming presence at reception.

Because this position serves as the welcoming first point of contact for our community and provides essential daily support to our team, it is a fully on-site, office-based role.

What You’ll Do

• Manage and triage telephone and email enquiries
• Assist with rostering and respond to changes in client and employee schedules
• Provide warm, respectful support to older people and their families
• Maintain accurate client and employee records
• Assist with reporting, billing and compliance administration
• Track service quotes, expenses and outstanding documentation
• Support meetings, onboarding, reception and office coordination
• Provide occasional backup rostering support
• Work closely with nursing, client relations and operational teams

About You

You will bring:

• Experience in administration, client services, reception or service coordination
• Professionally presented and an effective communicator, with a strong understanding that first impressions matter—both in person and over the phone
• Confidence using Microsoft Outlook, Word, Excel and digital systems
• The ability to manage deadlines and changing priorities
• A warm, professional and empathetic approach
• Initiative, sound judgement and a commitment to following tasks through
• A current Australian driver’s licence and unrestricted working rights
• A current National Police Certificate, or willingness to obtain one

Experience in aged care, health, community services or Support at Home is desirable but not essential.

Why Join AQ?

• A competitive salary of $85,000 – $88,000 + Superannuation.
• Access to generous salary packaging options to significantly reduce your taxable income and boost your fortnightly take-home pay.
• Ongoing training and professional development pathways to help you grow your career with us.
• Access to exclusive discounts at thousands of retail stores, alongside wellbeing benefits designed to look after you.
• End every day knowing your efforts directly empower older individuals to maintain their dignity and live independently in the homes they love.

If you combine high-level administrative accuracy with the proactive, friendly approach needed to manage a busy reception, we would love to hear from you

Apply now and become the welcoming face that makes a real difference in the lives of older people and their families.