Claims Assistant

Job Title: Claims Assistant

Company: Professional Building Group (PBG)

Location: North Geelong, Victoria

About Us:

Professional Building Group (PBG) has been delivering high-quality insurance repairs for over a decade. With a strong focus on innovation, customer satisfaction, and professional growth, we are committed to excellence in everything we do. We are currently seeking a dedicated and detail-oriented Claims Assistant with experience in the insurance building industry to join our dynamic team in North Geelong, Victoria.

Role Overview:

As a Claims Assistant at PBG, you'll be the organised, reliable presence that keeps everything on track — supporting our building supervisors and making sure every customer feels informed and reassured throughout their repairs.

You'll be across the full lifecycle of insurance repairs, helping to ensure all tasks are managed efficiently, accurately, and within required timeframes. This role is ideal for someone who thrives in a fast-paced environment, has strong organisational and communication skills, and is passionate about delivering exceptional customer service.

If you're someone who thrives when things are busy, takes real pride in doing things properly, and genuinely cares about delivering a great experience for every customer — this role was made for you.

Key Responsibilities:

• Assist in the administration of insurance repairs from lodgement through to completion.

• Liaise with customers, insurance clients, trades, and internal stakeholders to gather and provide required information in a timely and professional manner.

• Keeping job files accurate and up to date in our job management system.

• Handling customer enquiries with professionalism and empathy

• Support the repair team in managing enquiries, and providing exceptional customer service throughout the repair process.

Skills & Experience:

We believe the right attitude and a strong work ethic go further than experience alone and we're happy to support the right person to develop their industry knowledge. Ideally you'll bring:

• Previous experience in a similar administration or claims role within the insurance and/or building industry is a strong advantage.

• Strong organisational skills with the ability to manage multiple priorities at once.

• Clear, confident communication — written and verbal.

• High attention to detail, especially when managing documentation and data.

• Proficient in Microsoft Office Suite, with experience using job management systems highly regarded (Prime EcoSystem would be a bonus).

• Ability to work both independently and collaboratively within a team environment.

• Strong problem-solving skills with the ability to manage enquiries professionally and efficiently.

What We Offer:

• $65,000 to $75,000 base salary + superannuation (depending on experience) .

• Stable, full time role with a well-established company.

• Access to ongoing training and professional development.

• Opportunities for career growth as we expand.

• A supportive and collaborative work environment.

How to Apply:

If this sounds like you, we’d love to hear from you. Please submit your resume and a cover letter telling us about yourself and why this role appeals to you.

Apply now and join PBG in making a difference in the lives of our policyholders.