Ward Clerk (Administration Officer Lvl 2) - Bankstown Hospital - Perm FT

Requisition ID: REQ680294

Employment Type: Permanent Full Time, 38 hours per week . Temporary roles are available to visa holders, with contracts issued in accordance with visa conditions. Visa holders will be considered where no suitable Australian citizen or permanent resident is identified.

Remuneration: $69,272.27 - $71,570.21 per annum + 12% Superannuation + Salary Packaging

Location: Bankstown Hospital - Inpatient Admin

Applications close: 16/08/2026

Contact: Sonia Franco - Inpatient Admin Manager on Sonia.Franco@health.nsw.gov.au

Please note: A current influenza (flu) vaccination is a mandatory requirement for appointment to this position.

With your skills and experience, you can contribute to the millions of ways we're enriching health, and develop your career as part of the largest health organisation in Australia.

Achieve Something Great

Join a team that plays a vital role in supporting patient care and helping deliver a positive experience for patients, families and visitors at Bankstown-Lidcombe Hospital. As a Ward Clerk, you'll be at the heart of hospital operations, ensuring patient information is accurate, services run efficiently, and every interaction reflects our commitment to quality healthcare.

Make a meaningful difference by supporting patients, families and clinical teams every day. Be part of a collaborative and supportive hospital environment. Develop valuable administration and healthcare experience within NSW Health. Contribute to safe, high-quality patient care through accurate record management. Build your skills across a variety of administrative functions and electronic systems.

Are You the Right Fit?

We're looking for a customer-focused and organised professional who thrives in a fast-paced environment and enjoys helping others. If you're passionate about delivering exceptional service and have strong administration skills, we'd love to hear from you.

Demonstrated experience providing outstanding customer service in a busy environment. Excellent communication skills, with the ability to interact professionally and empathetically with a diverse range of people. Strong administrative and organisational skills with a high level of accuracy and attention to detail. Confidence using computer applications and electronic record management systems. Ability to manage competing priorities while maintaining a positive and professional approach.

Selection Criteria

To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below.

This role involves being the first point of contact for patients, families and staff. Please provide an example of a time you delivered excellent customer service in a busy environment. What was the situation, what actions did you take, and what was the outcome?Accurate patient records and effective administration are critical in this role. Please describe your experience using computer systems to manage sensitive information, prioritise competing tasks, and maintain a high level of accuracy.

If you’d like more details, we’re here to help.

Position InformationApplicants will be assessed against the criteria in the Position Description.How to ApplyRead our application guide and tips for improving your application. Diversity, Culture & InclusionWe are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact SWSLHD-EmploymentHub@health.nsw.gov.auWe value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI+ community.Aboriginal WorkforceFor Aboriginal candidates who would like to talk to our Aboriginal Workforce Team, please contact SWSLHD-AboriginalWorkforce@health.nsw.gov.au. Support is also available through the Stepping Up website.
More Than Just a Job – Why Work With Us?

Financial Perks12% superannuationSalary packaging and novated leasing via Smart SalaryAnnual leave with 17.5% leave loading (for full-time and part-time staff)One extra day off each month for full-time employeesWork-Life BalanceFlexible work options, including hybrid and varied hours (depending on the role)Paid maternity and parental leaveGenerous leave options like long service and carers leaveGrow Your CareerAccess to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs.Health & WellbeingDiscounted gym membership through Fitness PassportFree and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)Wellbeing programs that promote mental health, resilience, and balance
Additional Information

Vaccination Requirements All staff must meet NSW Health’s vaccination and screening requirements before starting.Child Safe EmploymentSouth Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.Temporary PositionsFor fixed-term or temporary contracts, there may be opportunities for ongoing permanent employment, subject to policy and organisational requirements.