Hotel Manager

Hotel Manager | Mantra Mackay

Looking to broaden your horizons while advancing your career in some of Australia’s most stunning locations? Mandala Hotels and Resorts, a fast-growing Hotel and Resort organisation, is seeking an experienced Hotel Manager to lead day-to-day operations at one of our properties - Mantra Mackay.

We are seeking a dynamic hospitality professional who wishes to enjoy the best that Australia has to offer, strive to provide exceptional guest experiences, and love to bring out the best in their team. This is a hands-on role suited to a passionate hospitality professional with proven expertise and a strong commitment to delivering exceptional guest experiences in high-performing hotels. 

Mantra Mackay offers a relaxed waterfront stay overlooking the Mackay Marina, combining modern comfort with a laid-back coastal atmosphere. Perfect for both business and leisure travellers, the hotel provides a scenic and convenient base to explore the region.

About the Role

Mandala Hospitality values people first. As a Hotel Manager, you will be responsible for overseeing all aspects of hotel operations, including guest satisfaction, hotel rooms, food and beverage service, staff management, and compliance. The skills and talents you bring will play a critical leadership role in maintaining high standards and maximising performance. 

What Your Days Might Look Like 

• Lead daily hotel operations across accommodation, food and beverage, front office, housekeeping, and maintenance services 

• Ensure excellence in guest service and overall customer satisfaction 

• Manage, lead, train, and motivate on-site teams 

• Oversee food & beverage service and compliance with licensing requirements

• Manage stock, ordering, rostering, budgeting, and reporting (P&L) 

• Maintain compliance with WHS, licensing, and hospitality regulations 

• Ensure the property is well-presented, safe, and operating efficiently

About You 

• Proven experience in hotel management

• Management rights experience

• Hands on in both rooms, and food and beverage

• Very strong F&B/restaurant (signature-destination outlet) experience including conferences/meetings

• Willing to be hands on as well as lead a team

• Sound knowledge of hotel management systems (Opera) and basic accounting 

• Excellent customer service and communication skills 

• Demonstrated capability/experience in ground up team recruitment and development

• Able to work autonomously and problem-solve effectively 

• Ability to manage the expectations of a range of stakeholders

• A leader of culture, standards, and guest experience

• Current RSA and relevant hospitality certifications, Food Safety Supervisor Certificate & Food Safe Handling 

• Strong understanding of compliance and operational procedures
  

Your Benefits 

• Competitive salary package + performance bonuses 

• Accommodation available

• Career growth potential and support 

• Retail benefits through Paylab 

• Support from Mandala Hotels and Resorts Central Team 

Register Your Interest 

Don’t miss your chance to join one of Australia’s fastest-growing hospitality groups! Register your interest by clicking the apply button to send your resume and a brief cover letter outlining your experience. Only shortlisted candidates will be contacted and interviews will be conducted online.