Administration Assistant/Customer Service

Your responsibilities will include:

• Answering incoming customer phone calls

• Providing friendly and professional customer service

• Entering and processing customer orders accurately

• Responding to customer enquiries via phone and email

• Following up freight and deliveries with carriers

• Resolving order and delivery issues

• Managing Outlook and general office correspondence

• Using Excel and Microsoft Office

• Assisting with general administration

Who we’re looking for

You’ll suit this position if you:

• Are confident and personable on the phone

• Have excellent attention to detail

• Are highly organised

• Can communicate clearly with customers and colleagues

• Are comfortable handling multiple tasks at once

• Have solid computer skills, particularly Microsoft Office, Outlook and Excel

• Can work independently without needing constant supervision

• Enjoy solving customer problems rather than simply passing them on