Support Coordinator

Grow your career with ITEC Health – Internal Opportunity Support Coordinator 

NSW SCHADS Level 4 – Full Time  

About ITEC Group 

ITEC Group is a purpose-driven organisation supporting people across Youth, Employment, Aged Care, and Disability Services.  

With a workforce of 400+ across QLD, NT, SA, and NSW, we’re proud to lead with heart, purpose,   and action. 

Our Commitment to Cultural Safety  

Across our diverse services – including disability, health, youth, and community programs – we recognise and honour the importance of cultural identity, community connection, and lived experience.  

We work in partnership with Aboriginal and Torres Strait Islander peoples, families, and communities, and embed cultural understanding and trauma-informed practice into everything we do. 

At our core are our ‘We CARE’ values: 

We Care | We Appreciate | We Are Reliable | We Empower 

If you live these values and want to make a lasting impact, we’d love to meet you. 

Why You’ll Love This Role 

In this role, you’ll have the opportunity to make a meaningful difference every day by helping NDIS participants build confidence, strengthen their independence, and exercise real choice and control in their lives. 

You’ll work alongside participants, families, providers, and communities to help people understand, implement, and review their NDIS plans, while coordinating the supports that matter most to them. It’s a rewarding role where you can empower people to achieve their goals and build stronger connections with their community. 

You’ll also be part of a purpose-driven team that values person-centred practice, collaboration, and positive outcomes. If you’re passionate about supporting people in a way that respects their goals, funded supports, and decision-making rights, this is a role where your work will truly matter. 

Primary Responsibilities 

• Participant Outcomes and Capacity Building 
• Engage participants to understand goals, strengths, risks and support needs in line with their NDIS plan. 
• Support participants to build skills, confidence and knowledge to navigate the NDIS and broader service systems. 
• Provide guidance to participants to understand plan budgets, funding categories and service options, enabling informed decision making. 
• Facilitate participant choice and control by supporting independent engagement with supports and services. 
• Support participants to prepare for plan reviews and reassessments. 
• Coordination, Systems and Compliance 
• Coordinate participant access to appropriate informal, mainstream and funded supports.  Support collaboration across service providers to promote cohesive and timely service delivery. 
• Assist participants with crisis planning and identification of appropriate escalation pathways.  
• Produce accurate and timely reports in line with NDIA requirements and organisational standards. 
• Maintain accurate participant records in accordance with NDIS Practice Standards, privacy and record-keeping obligations. 
• Stakeholder and Market Engagement 
• Establish and maintain effective working relationships with participants, families, carers and external stakeholders. 
• Act as a key point of contact for coordination matters while maintaining professional boundaries. 
• Contribute to service sustainability through ethical referrals and effective relationship management. 
• Leadership & Management 
• Empower NDIS participants to understand their plans and connect them with service providers, building their capacity to live as independently as possible. 
• Support participants to manage their budgets effectively. 
• Maintain, monitor and manage caseload hours for own workload in line with organisational expectations, participant requirements and NDIS directives, guidelines and standards. 
• Growth & Service Sustainability 
• Contribute to sustainable service growth through effective coordination and ethical practice. 
• Contribute to commercially viable and scalable service delivery models through feedback and participation in continuous improvement activities. 
• Documentation, Risk & Quality  
• Ensure accurate and timely management of participant records. 
• Monitor participant satisfaction and ensure appropriate escalation, investigation and corrective action occurs when required. 
• Support audits and continuous improvement activities. 
• Adhere to WHS compliance within service environments. 
• Commitment to ongoing professional development.   

Qualifications and experience 

​Certificate IV, diploma or degree in Community Services, Disability, Human Services, Social Work or a related discipline, or equivalent demonstrated experience                           

Compliance with NDIS Worker Screening requirements.   

Proven experience working with people living with disability and complex care needs, utilising a person‑centred approach. 

Experience managing a caseload of participants in a billable hour environment. 

About You 

• Excellent communication (written and verbal), consultation, negotiation, coaching and facilitation skills appropriate to a Level 4 role. 
• Sound understanding of the NDIS market, supports and programmes. 
• Well‑developed problem‑solving, research, conceptual and analytical skills. 
• Technology literate, including confidence using Windows‑based systems, email and online platforms. 
• Ability to travel to remote and isolated communities as required. 
• Effective relationship management with participants, families, service providers and other key stakeholders. 
• Forward planner who critically assesses own performance and participates in supervision and development. 

What You’ll Need 

• ​​Current Australian Driver’s Licence  
• Willing to undergo the Nation Police Check 
• NDIS Worker Screening Check  
• Eligibility to work in Australia  
• Working with Children Check  
• First Aid and CPR​  

We strongly encourage Aboriginal and Torres Strait Islander peoples to apply.   Applicants with experience working alongside Aboriginal and Torres Strait Islander communities especially those with knowledge of cultural identity, healing, and trauma-informed practice are highly valued. 

Submit your application today and help us make a difference.