Customer Service and Internal Sales

Customer Service / Internal Sales

Bovara is seeking a motivated and organised Customer Service / Internal Sales Representative to join our team based in Western Sydney.

This is a key customer-facing role supporting our Electrical Wholesale customers and working closely with our Business Development Managers, Engineering, Production, Logistics, and Marketing teams.

If you enjoy speaking with customers, processing orders, following up quotations, solving problems, and keeping things moving, this is an excellent opportunity to join a rapidly growing Australian business.

About Bovara

Bovara is a proudly Australian-owned business with over 35 years of experience and a strong reputation as a market leader in electrical switchboard manufacturing.

Our success is built on quality, speed, reliability, and the people who support our customers every day. We work closely with Electrical Wholesalers and contractors to deliver practical, reliable, and customer-focused electrical solutions.

About the Role

As our Customer Service / Internal Sales Rep, you will be a primary point of contact for our customers.

You will be responsible for handling general enquiries, managing incoming calls, preparing standard product quotes, processing sales orders, entering and coordinating work orders, and supporting customer follow-up.

This role is focused on Bovara’s standard product range. Technical, engineered, customised, or complex project enquiries will be referred to the appropriate BDM, Engineering, Estimation, or management resource.

This is a varied role that requires strong communication, attention to detail, internal coordination, and a genuine commitment to customer service.

Key Responsibilities

• Provide day-to-day customer service support to Electrical Wholesale customers.

• Act as a primary point of contact for incoming phone and email enquiries.

• Prepare, process, and follow up quotations for Bovara’s standard product range.

• Process customer sales orders accurately and in accordance with company procedures.

• Support BDMs with customer follow-up, pricing support, product information, and order updates.

• Enter and coordinate work orders for the Engineering team where required.

• Liaise with BDMs, Engineering, Production, and Logistics teams to ensure customer requirements are met accurately and on time.

• Communicate with customers regarding quote status, order progress, availability, delivery expectations, and any changes or delays.

• Maintain accurate customer, quote, order, and project records within CRM and ERP systems.

• Support marketing campaigns, customer communications, and promotional activities as required.

• Contribute to continuous improvement initiatives that enhance customer satisfaction and operational efficiency.

About You

To be successful in this role, you will have:

• Previous experience in customer service, internal sales, sales support, order processing, or a similar role.

• Strong communication and interpersonal skills.

• A professional phone manner and customer-focused approach.

• The ability to manage multiple tasks and priorities in a busy environment.

• Experience using CRM, ERP, or similar business software systems.

• A proactive approach to follow-up, problem solving, and customer support.

Experience within the Electrical Wholesale industry, electrical products, switchboards, manufacturing, or product-based order processing will be highly regarded, but is not essential.

What We Offer

• A stable, full-time role with a respected Australian-owned business.

• A supportive and collaborative team environment.

• Exposure to multiple areas of the business, including Sales, Engineering, Production, Logistics, and Marketing.

• A varied role where your contribution directly supports customer satisfaction and business success.

• Opportunities for professional growth and development.

Apply Now

If you are organised, customer-focused, and looking for an internal sales and customer service role where you can make a real contribution, we would love to hear from you.

Please submit your resume and a brief cover letter outlining your suitability for the role.