Senior Site Administrator

Cairns | Full-time Contract up to 30/06/2028 | 38 hours per week

STEPS Group Australia is seeking a Senior Site Administrator to support the daily operations of a busy training and education environment.

Join STEPS and be part of an organisation dedicated to helping people reach their potential. In this role, you'll provide high-quality administrative support across the Cairns region, helping to ensure the smooth delivery of training programs, excellent customer service, and strong compliance outcomes.

This is a varied and rewarding role where you'll work closely with students, trainers, and the broader site team to support day-to-day operations and contribute to positive student outcomes.

What You'll Be Doing:

• Providing high-level administrative support across the Cairns region
• Coordinating day-to-day office and administration activities to support training program delivery
• Supporting students, trainers and stakeholders by providing accurate information and responsive customer service
• Maintaining accurate records, data entry, reporting and documentation to meet compliance requirements
• Assisting with the coordination of facilities, resources, travel and events as required
• Supporting the Business Manager and broader team with administrative tasks, reporting and operational activities
• Contributing to continuous improvement initiatives and effective administrative processes
• Providing guidance on administrative processes to team members when required

What You'll Bring:

• Experience in administration, office coordination, customer service or business support roles
• Strong organisational skills with the ability to manage competing priorities and deadlines
• High attention to detail and a commitment to maintaining accurate records and data
• Excellent communication and interpersonal skills
• Confidence using Microsoft Office and administrative systems
• The ability to work both independently and collaboratively within a team
• Certificate III in Business Administration or a related qualification (highly regarded)
• Experience within education, training, employment services, or another regulated industry (highly regarded)

Why Join STEPS?

• Be part of a not-for-profit that's been changing lives for over 30 years
• Join a supportive and collaborative team environment
• Work for an organisation committed to making a positive impact in local communities
• Access ongoing training and professional development opportunities
• Play an important role in supporting young people to achieve their goals
• Access generous Not-for-Profit Salary Packaging benefits

Contract Details:

• Full Time
• Fixed Term until 30 June 2028
• 38 hours per week
• Monday to Friday

If you're an organised and customer-focused administrator looking for a role where you can make a meaningful difference, we'd love to hear from you! Please attach a copy of your resume and a cover letter outlining what makes you a great fit for the role. 

STEP into a world of opportunity!