Franchise Support Manager - Multi Site

Pinjarra Bakery is a proudly Western Australian, family-owned business with more than 25 years of history. From our original bakery in Pinjarra, we’ve grown into a much-loved WA brand known for award-winning pies, quality products and warm, welcoming service.

We’re serious about quality, consistency and doing things properly — but we also believe work should be enjoyable. Our people are part of the PB family, and we’re building something bigger as our bakery café and franchise network continues to grow.

We’re looking for a Franchise Support Manager to join our growing team in this newly created, field-based role.

Reporting directly to the Head of Franchise, you’ll be the practical link between our Support Office and stores across the network. You’ll work across both franchised and company-owned stores, helping Franchise Partners and Store Managers get the most from their businesses while ensuring the Pinjarra Bakery experience remains consistent across the network.

This role has two key areas of responsibility:

New Store Delivery

You’ll take new stores from project commencement through to opening and early trading. This includes coordinating fit-outs, builders, designers, equipment suppliers, technology, marketing and production, keeping everyone aligned to the critical path and ensuring each store is ready to deliver the PB experience from day one.

Network Support

You’ll spend time in stores conducting field visits, audits, coaching and training. You’ll work alongside Franchise Partners and Store Managers to understand their numbers, identify opportunities, strengthen their teams and improve operational standards.

You’ll be supportive, practical and solutions-focused — while being clear about what great looks like.

• Coordinating new store openings from signed agreement through to stabilised trade

• Conducting planned and responsive store visits, with clear follow-up and action plans

• Running the Pinjarra Bakery audit program and following corrective actions through to completion

• Delivering induction, pre-opening and refresher training

• Reviewing sales, labour, wastage, stock and customer experience data and turning it into practical actions

• Supporting monthly check-ins and quarterly business reviews with Franchise Partners

• Building playbooks, checklists and support routines as the network grows

• Reporting network performance, risks and project status to the Head of Franchise

• Helping stores maintain the quality, consistency and customer experience that Pinjarra Bakery is known for

We’re looking for someone who is confident working across multiple sites and can build strong relationships while still holding people accountable.

You’ll ideally have:

• Multi-site experience in retail, hospitality, food service, bakery, QSR or franchising

• Experience coaching and influencing business owners or managers without direct authority

• Strong commercial understanding of store-level performance, including sales, labour, wastage and stock

• Experience with audits, checklists and practical improvement programs

• Experience coordinating new store openings, fit-outs, refurbishments or similar projects

• Confidence delivering hands-on operational training

• Strong written communication skills, including reports, action plans and project updates

• A current unrestricted WA driver’s licence and willingness to travel across the network

• A reliable, presentable and roadworthy vehicle, comprehensively insured for business use

• The legal right to work in Australia

• A Food Handler Certificate, or willingness to obtain one

Experience in bakery, café, food retail or QSR, or on the franchisor side of a franchise system, will be highly regarded.

You don’t need to be a baker. We have the systems, manuals and training to support the technical side. What we need is someone who can lead, coach, organise and hold a standard.

• $105,000–$120,000 package + superannuation

• Base salary of $90,000 + $15,000 car allowance

• Performance bonus opportunity

• Novated leasing available

• Monday to Friday role

• Formal salary review at 12 months

• Direct access to the Head of Franchise and genuine influence over how the network grows

• Opportunity to grow with an expanding WA brand and franchise network

This is a hands-on role. You’ll be out in stores, working alongside people and seeing the impact of your work quickly.

Early starts are part of the role — a store visit may begin around 6.00am — and occasional weekend work may be required around new store openings.

Your first month will be spent working in one of our stores, learning the Pinjarra Bakery way from the inside.

You’ll experience opening and closing routines, production and product flow, service standards, food safety, rostering, ordering and point of sale.

We believe it’s the best way to understand our operation and earn the right to coach someone else’s business.

If you’re an experienced multi-site operator who enjoys being out in the field, working with people and helping businesses perform at their best, we’d love to hear from you.

Click Apply and send us your CV along with a short cover letter telling us why this role interests you.

Pinjarra Bakery is an equal opportunity employer. We welcome applications from people of all backgrounds.

Applicants must have the legal right to work in Australia. Shortlisted candidates will be asked to provide evidence of work rights and a current driver’s licence.

Enquiries to Dan Panteleo - Head of Franchise ******@pinjarrabakery.com.au

Applications close Friday 18 September 2026.