Program Manager

Orange Local Aboriginal Land Council (OLALC) is seeking an experienced and motivated Program Manager to lead our Specialist Homelessness Services (SHS) in Bathurst.

This is an exciting leadership opportunity to oversee the SHS Program, the Women and Children’s Refuge and the Sustaining Tenancies in Social Housing (STiSH) programs, supporting individuals and families experiencing or at risk of homelessness.

About the role

As the SHS Program Manager, you will provide strategic and operational leadership to ensure the delivery of high-quality, client-centred, trauma-informed and culturally safe services.

You will lead and support a team of frontline staff, oversee day-to-day program operations, manage complex service delivery issues, build strong stakeholder relationships and ensure compliance with funding, legislative and organisational requirements.

Key responsibilities

• Provide leadership, supervision, mentoring and support to staff

• Oversee the day-to-day operation of the SHS, Women and Children’s Refuge and STiSH programs

• Ensure high-quality, client-centred, trauma-informed and culturally appropriate service delivery

• Support staff with complex client cases, crisis responses, risk management and safety planning

• Monitor program performance and identify opportunities for continuous improvement

• Manage staff performance, probation reviews, training and professional development

• Ensure compliance with funding agreements, relevant legislation, industry standards and OLALC policies

• Manage program budgets, brokerage and resources effectively

• Prepare timely reports for the CEO, funding bodies and other stakeholders

• Develop and maintain strong partnerships with government and community services

• Promote a positive, collaborative and culturally safe workplace culture

• Respond effectively to incidents and crises while prioritising the safety and wellbeing of clients and staff

About you

To be successful in this role, you will have strong leadership experience and a sound understanding of the Specialist Homelessness Service sector.

You will demonstrate:

• Qualifications in Community Services, Social Work, Human Services or a related field

• Demonstrated management and leadership experience

• Strong knowledge of homelessness, housing and relevant legislation and frameworks

• Understanding of domestic and family violence, safety planning and risk assessment

• Knowledge of child protection and mandatory reporting requirements

• Experience leading, developing and managing teams

• Ability to support staff with complex client cases and high-pressure situations

• Strong conflict resolution, problem-solving and decision-making skills

• Experience in performance management, supervision and staff development

• Demonstrated ability to manage compliance, reporting, budgets and risk

• A commitment to culturally safe, inclusive and trauma-informed practice

Essential requirements

• Current Working with Children Check

• Satisfactory Criminal History Check

• Current unrestricted Driver’s License

Why join OLALC?

This is an opportunity to make a meaningful difference in the lives of individuals, families and communities while leading services that support safety, stability and positive outcomes.

We are looking for a compassionate and capable leader who is committed to high-quality service delivery, staff development, continuous improvement and strengthening outcomes for people experiencing homelessness.

Apply now to join Orange Local Aboriginal Land Council and lead a dedicated team making a difference in our community.