Studio Manager

Reset | Double Bay, Sydney

Reset is a luxury wellness studio located in Double Bay.

At the heart of RESET is a belief in time-honoured wellness methods - traditional cedar saunas, ice baths, a halotherapy salt cave, vitamin C-infused showers, and contrast therapy - reimagined within a contemporary, design-led space.

With a focus on private and small-group sessions, we encourage presence, stillness, and deep restoration to take precedence - a space where guests can reconnect with themselves and with the community around them.

We're looking for an exceptional Studio Manager who is passionate about hospitality, wellness, and creating extraordinary client experiences. This is a hands-on leadership role for someone who thrives in a premium environment, leads by example, and enjoys building high-performing teams.

As Studio Manager, you will oversee the day-to-day operations of the studio, ensuring every client receives a seamless experience while driving business performance, team engagement, and operational excellence.

You'll be responsible for leading our Concierge team, maintaining impeccable studio standards, achieving revenue targets, becoming an expert in the services we offer and creating a culture that reflects the Reset brand.

• Deliver exceptional luxury customer experience at every touchpoint.

• Build genuine relationships with members and VIP clients.

• Resolve client enquiries and concerns with professionalism and care.

• Ensure every guest feels welcomed, valued and personally looked after.

• Drive client retention, referrals and membership growth.

• Manage the daily operation of the studio, including opening and closing procedures.

• Oversee bookings, scheduling and capacity management.

• Maintain exceptional presentation, cleanliness and organisation throughout the studio.

• Ensure treatment rooms, equipment and amenities are maintained to the highest standard.

• Manage stock levels, ordering and supplier relationships.

• Ensure all operational procedures, health and safety requirements are followed.

• Recruit, onboard, train and develop team members.

• Create a positive, accountable and service-focused culture.

• Prepare staff rosters and manage payroll hours.

• Conduct regular team meetings and performance reviews.

• Coach staff to consistently exceed client expectations.

• Achieve studio revenue, membership and retail sales targets.

• Monitor key performance indicators including client retention and sales.

• Identify opportunities to improve operational efficiency and profitability.

• Prepare daily performance reports.

• Collaborate with the leadership team on growth initiatives and new service launches.

• Drive returning customers, membership sales and renewals.

• Support local marketing initiatives and community partnerships.

• Build relationships with local businesses, health professionals and luxury brands.

• Identify opportunities for events, collaborations and member engagement.

You are a natural leader with a passion for luxury service and wellness. You have excellent commercial awareness, enjoy developing people, and understand that every interaction contributes to an unforgettable client experience.

• Minimum 3 years' experience in a management role within luxury hospitality, wellness, fitness, spa, beauty or premium retail.

• Proven experience leading and motivating high-performing teams.

• Outstanding customer service and communication skills.

• Strong organisational and time management abilities.

• Experience with booking and CRM systems.

• Commercial acumen with confidence analysing KPIs and driving business performance.

• Professional presentation with exceptional attention to detail.

• Ability to remain calm, proactive and solutions-focused in a fast-paced environment.

• Obtain a valid CPR & First Aid Certificate

• Experience managing membership-based businesses.

• Experience in luxury wellness, boutique fitness, hotels or premium hospitality.

• Experience with wellness or booking software.

At Reset, we believe exceptional experiences are created through:

• Genuine hospitality

• Attention to detail

• Professional excellence

• Calm confidence

• Continuous improvement

• Community and connection

If you're passionate about luxury service, wellness and leading a team that delivers memorable experiences every day, we'd love to hear from you.