Senior Manager - Compliance

Who We Are
At Pepper Money, we’re dedicated to helping people succeed—whether it’s buying a family home, a dream car, developing professionally, or growing their business. We’ve become one of the largest, most trusted, and award-winning non-bank lenders in Australia and New Zealand. Over our 26 years, we’ve achieved a lot, but our proudest accomplishment is helping over half a million Australians reach their goals with our ever-expanding lending options. 

The Role
As Senior Manager - Compliance, you’ll play a key role in supporting and strengthening Pepper Money’s compliance framework across Australia and New Zealand. You’ll work closely with the Head of Compliance and senior stakeholders to provide trusted advice, drive regulatory change, oversee compliance monitoring and help embed a strong compliance culture across the business.

• Lead the ongoing maintenance and improvement of the compliance framework, including the compliance monitoring program.
• Support regulatory change activity and help ensure obligations are understood, implemented and managed within required timeframes.
• Provide trusted compliance advice across key areas including privacy, AML/CTF, fraud, design and distribution obligations, NCCP matters and customer remediation.
• Review customer communications, forms and marketing materials to ensure they meet regulatory and business expectations.
• Assess incidents and support regulatory reporting requirements, including ASIC reportable situations and eligible data breaches.
• Partner with business units to strengthen controls, manage compliance risk and support compliant business practices.
• Manage escalated customer resolution matters, including AFCA complaints where required.
• Lead, mentor and develop the compliance team, creating a positive, accountable and high-performing team environment.
• Champion a strong compliance and risk culture by encouraging ownership, early risk identification and continuous improvement across the organisation.
   

About you
You’re an experienced compliance leader with deep knowledge of the Australian financial services regulatory environment and the confidence to advise senior stakeholders on complex obligations. You bring strong judgement, clear communication and a practical approach to balancing regulatory expectations with commercial outcomes.

• Bring significant experience in a compliance role within Australian financial services, ideally with exposure to mortgages, asset finance or consumer lending.
• Demonstrate strong knowledge of key regulatory areas including NCCP, AML/CTF, privacy, consumer credit, competition and consumer law, and related Australia and New Zealand obligations.
• Hold tertiary qualifications in law, compliance, risk management or a related discipline.
• Communicate clearly and confidently with senior leaders, business heads, committees, regulators and external stakeholders.
• Lead with credibility, supporting team performance while helping others build their regulatory and compliance capability.
• Apply strong analytical thinking, judgement and problem-solving skills when assessing compliance risks and business impacts.
• Influence stakeholders effectively and provide practical, solutions-focused advice in a changing regulatory environment.
• Work collaboratively across teams, building strong relationships while maintaining a clear focus on quality, accountability and doing the right thing.
• Bring additional experience as an AML/CTF, AML/CFT or Privacy Officer, which would be well regarded.

At Pepper Money, collaboration is just as vital as your skills. Our values are the heartbeat of our success, driving everything we do:

Can Do: We think outside the box and harness the power of teamwork to achieve the extraordinary.
Balanced: We set our customers up for success, crafting win-win outcomes that are both human and profitable.
Real: We keep it honest and respect everyone, building genuine connections.

Our Benefits
At Pepper, we're dedicated to making this a fantastic place to work and supporting you every step of the way. Enjoy a values-driven, diverse environment with a leadership team that inspires success and a culture that rewards excellence. We're always finding new ways to make Pepper a place for everyone:

• Development: a full suite of development opportunities and a great team to learn from
• Recognition: Celebrate efforts with our Spice Reward and Recognition Program and diversity through our DE&I initiatives 
• Flexibility: Embrace our hybrid working model, flexible parental leave policies and purchased leave options
• Health and Wealth: Free gym membership, discounted health insurance policies, novated leasing and staff loan rates to manage your mind, body and wallet!
• Referral Bonus: Earn $2000 for referring great people.
   

If this role sounds like it’s for you and you have experience in tackling some of the day-to-day tasks as well as possessing a strategic mindset, we want to hear from you.

For more information on Pepper visit www.peppermoney.com.au

Pepper is proud of our inclusive and diverse workplace that we have built over the last 26 years. Diversity is embedded in our people practices, the way we communicate and connect with each other, and it is recognised throughout our values.