Medical Receptionist

Join a growing specialist surgical practice and play a key role in delivering exceptional patient care.
We are seeking a highly organised and professional Medical Receptionist to join our team on a part-time basis (3 days per week), with the opportunity for increased hours and responsibilities as the practice continues to grow.
As the first point of contact for our patients and a key support person to our specialist surgeons, you will be instrumental in ensuring the smooth day-to-day operation of the practice while providing an outstanding patient experience.
This is an excellent opportunity for someone who enjoys working in a fast-paced healthcare environment and takes pride in delivering high-quality administrative support.
Key ResponsibilitiesManaging specialist consultation appointments and patient bookings.Responding to patient enquiries via phone and email in a professional and timely manner.Coordinating theatre bookings and managing both regular and ad-hoc operating lists across multiple hospitals.Obtaining and processing required documentation, approvals, and paperwork from patients, employers, insurers, and healthcare providers.Processing invoices and managing patient, employer, and insurer payments.Reviewing incoming correspondence and directing information to the appropriate team members.Preparing professional correspondence on behalf of specialist surgeons, including consultation letters and referrals.Liaising with allied health professionals, hospitals, and external stakeholders to coordinate patient care.Maintaining accurate patient records and ensuring confidentiality at all times.
About You To be successful in this role, you will possess:Previous experience in specialist medical administration, medical reception, or healthcare administration (highly desirable).Exceptional organisational and time-management skills with the ability to manage competing priorities.Excellent written and verbal communication skills.Strong attention to detail and a commitment to accuracy.A professional, compassionate, and patient-focused approach.The ability to work both independently and collaboratively within a team environment.Proficiency in Microsoft Office and Genie software (desirable).
What We Offer Beautiful Claremont offices with river views. A supportive and collaborative team environment.Ongoing training and professional development opportunities.Opportunities for career progression as the practice expands.A positive workplace culture that values teamwork, respect, and excellence in patient care.
Only shortlisted candidates will be contacted.