Digital Learning Lead, Clerk Grade 7/8, Wollongong

Digital Learning Lead, Clerk Grade 7/8, Wollongong

• Lead contemporary digital learning design, standards and workflows while driving practical innovation across approved digital solutions, including AI-enabled technologies where appropriate.
• Combine leadership of digital learning practice with hands-on development of high-quality, accessible digital learning products using contemporary authoring tools and technologies.
• Work in a volunteer-based agency supporting communities of NSW
• Full time ongoing role
• Location: Wollongong

About the opportunity

The Digital Learning Lead leads the design, development and continuous improvement of NSW SES digital learning resources. The role scopes, implements and manages digital curriculum development tools, standards and workflows to support efficient development and lifecycle maintenance of training resources for a diverse volunteer workforce. This is a practical leadership role with a strong delivery focus, requiring someone who can set direction, lift digital learning capability and quality, and also personally develop digital learning products using contemporary authoring tools and technologies. The role will also support innovation across digital learning by exploring and applying approved contemporary solutions, including artificial intelligence and other emerging technologies, where they improve quality, accessibility, efficiency and learner experience. The role combines hands-on digital learning development with quality assurance, accessibility, stakeholder engagement and continuous improvement across the Operational Training portfolio.

About the NSW SES

Our Mission: NSW SES saving lives and creating safer communities.
Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response.

The NSW SES serves the community as the lead agency for Floods, Storms and Tsunamis. We are recognised as the most versatile and widely used emergency service organisation in NSW.  Our volunteers are highly skilled, experienced, and well- trained in the wide variety of roles they perform.

With over 10,000 volunteers we are committed to protecting and supporting the diverse communities of NSW. Learn more here.

About you

To be successful in this role you will:

• Have demonstrated experience leading digital learning design and development while also personally producing, testing and improving contemporary, accessible and compliant digital learning resources.
• Bring strong working knowledge of digital curriculum development tools and systems, including the practical ability to build digital learning products and evaluate and adopt approved emerging technologies and practices, including AI-enabled solutions where appropriate.
• Be confident establishing digital learning standards, templates, quality checkpoints and end-to-end workflows while remaining actively involved in the design, build, review, publishing and maintenance of digital learning products.
• Be comfortable operating in a dual delivery and leadership capacity, balancing strategic improvement, stakeholder influence and quality assurance with hands-on development of digital learning materials.
• Communicate effectively and influence stakeholders to adopt standardised digital practices, reduce rework and improve consistency across a growing training portfolio.
• Hold Certificate IV in Training and Education (TAE40116/TAE40122 or equivalent/higher) or be willing to obtain it within 12 months.

What we can offer you 

• You will enjoy a 35-hour work week, with the potential for flexible work arrangements.
• You can enjoy a hybrid work environment, time in the office and time working from home.
• Attractive salary range of $116,981.00 to $129,492.00 plus 12% superannuation and leave loading
• Our work is meaningful and rewarding. The SES’s mission is saving lives and creating safer communities, and you can be an important part of our work.
• We have attractive leave entitlements including parental, sick, flex and recreation leave.
• We care about our people. We have Mental Health & Wellbeing programs and services to support our people and operational and leadership training and development opportunities to develop our people. Some of these include:
  • Fitness Passport
  • LinkedIn Learning
  • Member Assist Program for free confidential counselling support
  • Flu vaccine program

You Belong Here

• We care about people as individuals and are committed to diversity, inclusion, and new ways of working. We encourage applications from people of any age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity.
• We want our people to reflect the diverse community we serve and are committed to creating an inclusive and flexible workplace. We want to know what this looks like for you so we can support your success at work.
• If you require reasonable adjustments, we are committed to supporting you throughout the recruitment processes and in the workplace. If you feel you may require an adjustment during the recruitment process, please contact recruitment@ses.nsw.gov.au for confidential advice on options.

How to apply 

Your application should include as separate attachments:

• A cover letter (maximum of one page) briefly responding to the essential requirements and your interest in the role;  
• Responses to each of the targeted questions (maximum of one page per answer); and
• An up-to-date resume of no more than four pages detailing your skills and experience relevant to the role

Targeted Questions – this is not mandatory

1. Describe your experience leading the design, development and continuous improvement of digital learning resources while also being actively involved in building the products yourself. In your response, outline how you used contemporary authoring tools or approved emerging technologies, including AI-enabled solutions where appropriate, and how you ensured accessibility, quality, compliance and ongoing maintenance.
2. Provide an example of when you established or improved digital learning standards, templates, workflows or tools in a way that supported both consistent practice and practical delivery. How did you influence stakeholders to adopt the change, embed innovative digital learning practices, and what was the outcome for learners, developers or the organisation?

Want to know more?
If you want to know more about this opportunity, please contact Joshua Mclaren, Senior Manager Operational Leadership & Training Development via email joshua.mclaren1@ses.nsw.gov.au

The role description is available here. 

Talent Pool

A recruitment pool may be created for ongoing and temporary roles of the same role or role type that may become available for filling over the next 18 months. Further information here.