Administration Assistant - Casual

The Opportunity  Set among beautiful gardens, Albany Creek Retirement Village is a welcoming community known for its friendly residents and strong sense of connection. With great on‑site amenities, flexible living options and convenient access to local services, it offers a secure and enjoyable retirement lifestyle. As an Administration Assistant, you will provide essential support across the village while delivering a welcoming and customer focused experience for residents. Acting as a first point of contact, this is a is a varied and engaging position where no two days are the same, ideal for someone who is organised, adaptable, and enjoys working in a people‑focused environment.   We currently have a casual opportunity available helping our team on an ad-hoc basis with covering leave or when we need an extra pair of hands! Availability will be asked on application   Your Impact    Act as the first point of contact within the community, welcoming residents and visitors and maintaining inviting common areas Build positive relationships with residents and provide friendly, responsive support to enquiries and call‑outs, escalating matters as appropriate Liaise confidently with a wide range of internal and external stakeholders, including residents, families, and contractors Create and update resident communications, including flyers and newsletters Provide general administrative support and dependable assistance to the Community Manager when required Assist the facilities team with lodging of maintenance jobs throughout the village Support the coordination of community events and activities that enhance resident engagement and satisfaction Demonstrate a strong commitment to resident satisfaction by engaging multiple stakeholders while maintaining a calm and organised approach   What you'll bring    Experience in a customer focused administration or reception role, ideally within Retirement Living, Aged Care, Hospitality or a similar service environment Strong verbal and written communication skills, with a warm, professional and adaptable approach Solid computer skills, including Microsoft Office, with the ability to learn new systems; experience with Canva is highly regarded A commitment to delivering thoughtful, respectful service in a resident-centred environment Minimum of two (2) COVID-19 vaccinations (required)     What we offer    $37.93/hr including casual loading + superannuation + relevant award entitlements including penalty rates, overtime and allowances   Employee Referral Program and Employee Assistance Program  Discounts to Health Insurance and Retail & Leisure partner providers  Annual flu vaccinations and skin checks  Pathways for career progression including stepping up into Assistant Community Manager The opportunity to build meaningful, lasting relationships with residents and contribute to our retirement community    Who we are  As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by The Living Company, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 10,000 residents across 60+ diverse communities nationwide. We're a dedicated group of over 1000 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.    What's next?  Apply now and take the first step in Bringing your Passion to life!  We are ready to welcome you.