Flights and Accommodation Coordinator | 5:2 | Balcatta Support Centre

Company Description

Do you have a passion for the travel industry? 

Job Description

Flights and Accommodation Coordinator
Location: Head Office, Balcatta
Employment Type: Full-Time | Permanent| Staggered start, rostered hours from 7.00am to 5.00pm Monday to Friday (1 Sunday Every 6 Weeks 8am-4pm)

Sodexo is seeking an experienced Flights and Accommodation Coordinator to join our team in a permanent position.  This role reports to our Travel and Accommodation Team Leader and is based at our Head Office in Balcatta.

You will bring proven experience managing large volumes of travel and accommodation bookings, with the ability to efficiently and accurately handle new flight bookings, modifications, and cancellations. Your expertise in resolving challenges such as missed flights and travel credits will be essential to delivering seamless travel experiences for Sodexo employees, subcontractors, and service partners.

Key Responsibilities:

• Efficiently coordinate flight bookings and room rostering for site-based employees, managing large volumes with accuracy
• Administer travel arrangements, handling frequent changes, cancellations, and emergency requests with agility and professionalism
• Monitor and resolve issues related to missed flights or no-shows, investigating causes and implementing cost-effective solutions
• Maintain comprehensive travel records and documentation for reporting and audit purposes
• Provide prompt, clear communication to internal and external stakeholders regarding travel updates and adjustments
• Collaborate closely with site managers to minimise travel disruptions and associated costs through proactive coordination
• Lead efforts to continuously improve travel booking processes, ensuring consistency and adherence to company standards

About You:

You excel in fast-paced environments where managing numerous simultaneous travel bookings and last-minute changes is the norm. Your exceptional organisational skills and attention to detail enable you to maintain control and accuracy, even under pressure.

Skills and Experience:

• Strong organisational and time management skills, with the ability to prioritise and multitask effectively
• Proficiency in Microsoft Office, particularly advanced Excel skills
• Experience with travel booking software including INX
• Excellent communication skills, both written and verbal, enabling clear and timely stakeholder engagement
• Ability to remain calm and solution-focused when handling urgent travel issues

Why Join Sodexo?

• Enjoy a dynamic work environment where no two days are the same
• Work within a collaborative and supportive team culture
• Office located in a convenient location with parking and easy access to public transport

Additional Information

Why choose Sodexo?   
Sodexo is a people business, employing over 400,000 people worldwide and thousands in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication. Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. With us, you belong in a company that allows you to act with purpose and thrive in your own way. We are always looking for people to join our team and help us create a lasting impact on individuals, society, and the planet. At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.   

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!

How to apply?   
If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.    

One of our friendly recruiters will contact shortlisted candidates for a phone interview. This is also your opportunity to ask any questions you may have.   

What are you waiting for? Submit your application today and become part of the Sodexo family!