Practice Manager – Highfields & District Medical Centre

Highfields & District Medical Centre is seeking an organised, proactive and people-focused Practice Manager to oversee the day-to-day operations of our busy and growing medical practice in Highfields.

With the practice continuing to grow, this is an exciting opportunity for an experienced Practice Manager or healthcare professional ready to take the next step into practice management. We are looking for someone who can provide strong leadership, support our doctors and staff, and play an active role in the continued growth and development of the practice.

The successful candidate will work closely with senior management and will also work in conjunction with the Practice Manager at our sister clinic, Lindsay Street Medical. The two Practice Managers will collaborate across areas such as staffing, systems, compliance and operational matters while remaining responsible for the day-to-day management of their respective practices.

About the Role

As Practice Manager, you will take responsibility for the effective day-to-day management of Highfields & District Medical Centre while helping to support the practice through its continued growth.

This is a hands-on leadership position where you will work closely with our doctors, nursing and reception teams to maintain an organised, supportive and professional practice environment.

As the practice grows, you will also play an important role in ensuring our staffing, systems, processes and patient services continue to develop to meet the changing needs of the practice and our local community.

You will work collaboratively with the Practice Manager at Lindsay Street Medical, sharing information and coordinating operational matters across the two practices where appropriate.

Key responsibilities will include:

• Overseeing the day-to-day operations of Highfields & District Medical Centre

• Leading, supporting and managing reception and administrative staff

• Working collaboratively with the Practice Manager at Lindsay Street Medical

• Supporting the continued growth and development of the practice

• Ensuring systems, staffing and workflows evolve appropriately as the practice grows

• Staff rostering, leave management and workforce planning

• Recruitment, onboarding and training of staff

• Managing staff performance and supporting ongoing professional development

• Supporting doctors and clinical staff with operational requirements

• Maintaining efficient patient workflows and high standards of patient service

• Managing practice systems, policies and procedures

• Monitoring Medicare, billing and administrative processes

• Assisting with budgets, expenses and practice performance

• Managing patient feedback and complaints professionally and appropriately

• Supporting compliance with relevant healthcare legislation, policies and standards

• Maintaining and supporting RACGP accreditation requirements

• Identifying opportunities to improve practice efficiency, systems and patient experience

• Liaising with external providers, suppliers and other healthcare organisations

• Working collaboratively with senior management on operational and business initiatives

About You

We are looking for someone who is confident, approachable, organised and willing to take ownership of the role.

You will be someone who enjoys leading a team and is equally comfortable being hands-on when required. With the practice continuing to grow, we are particularly interested in someone who can anticipate what needs to be done, identify opportunities for improvement and help implement systems and processes that support that growth.

General practice can be a fast-paced environment, so the ability to prioritise, problem-solve and remain professional under pressure is important.

Ideally, you will have:

• Previous experience as a Practice Manager, Assistant Practice Manager or in a senior medical administration role

• Experience working within general practice or another healthcare environment

• Knowledge and experience using Best Practice clinical software

• Strong leadership and people-management skills

• Excellent organisational and time-management abilities

• A good understanding of Medicare and medical billing

• Knowledge of RACGP accreditation standards and general practice compliance requirements

• Strong written and verbal communication skills

• The ability to manage multiple priorities effectively

• Confidence in handling difficult conversations, patient concerns and staff performance matters

• A collaborative approach and the ability to work effectively with other managers and senior management

• Initiative and the ability to identify and implement improvements within the practice

• The ability to support and manage change within a growing healthcare environment

• A strong commitment to confidentiality, professionalism and patient-centred care

Previous experience and a sound working knowledge of Best Practice software is required for this position. Experience with HotDoc would also be highly regarded.

What We Offer

This is an opportunity to take on a key management role within an established and growing medical practice, while being part of a broader network of medical centres.

We offer:

• A key leadership position within Highfields & District Medical Centre

• The opportunity to play an important role in the continued growth and development of the practice

• The opportunity to work collaboratively with the Practice Manager at Lindsay Street Medical

• Support and guidance from senior management

• A varied role with genuine responsibility and autonomy

• The opportunity to influence systems, processes and operational improvements

• A supportive team of doctors, nurses and administrative staff

• A professional and collaborative working environment

• Competitive remuneration based on skills and experience

About Highfields & District Medical Centre

Highfields & District Medical Centre provides comprehensive primary healthcare services to patients throughout Highfields and the surrounding Toowoomba region.

Our practice is continuing to grow, and we are committed to ensuring that our team, systems and services grow alongside the needs of our patients and local community.

Our team is focused on providing high-quality healthcare in a professional and welcoming environment, with a strong emphasis on supporting our patients, doctors and staff.

Apply Now

If you are an experienced Practice Manager, Assistant Practice Manager or medical administration professional looking for an opportunity to take the next step in your career and help lead a growing medical practice, we would love to hear from you.