Service Manager

Company description:

RCT-Powered by Epiroc is a world-leading Smart Technology company with a long and successful history supporting the mining and industrial sectors. We deliver innovative Automation, Remote Control and Fleet Management solutions that help our customers improve productivity, profitability and safety across their operations.

With a global footprint and a reputation for innovation, we are looking for an experienced Service Manager to lead our Perth Service team and play a critical role in delivering exceptional customer outcomes.

Job description:

About the Role

As the Service Manager, you will be responsible for the day-to-day management of service delivery and technical support across the Perth Branch. You will lead a team of Field Service Technicians, maintain strong customer relationships, and ensure all installations, maintenance and support activities are delivered safely, efficiently and to the highest standard.

This is a hands-on leadership role where you will work closely with customers, technicians, sales teams and internal stakeholders to drive operational excellence, customer satisfaction and business growth.

Key Responsibilities

• Lead and manage the Perth Service team to deliver outstanding customer service outcomes
• Promote and maintain a proactive safety culture, ensuring compliance with company and customer safety requirements
• Develop and maintain strong customer relationships through regular site visits and engagement
• Manage department budgets, forecasts and financial performance
• Drive a positive customer-focused culture across the service team
• Plan and schedule field service resources to support current and future workloads
• Support technicians with technical guidance, problem solving and escalation management
• Ensure jobs are appropriately resourced with parts, equipment and personnel
• Coordinate logistics, scheduling and job planning activities to maximise efficiency
• Assist with the preparation of service quotations and cost estimates
• Maintain service quality standards and implement continuous improvement initiatives
• Support the development, mentoring and performance management of Field Service Technicians
• Work closely with Sales teams to identify opportunities for additional customer support and business growth

About You

To be successful in this role, you will bring a strong technical background combined with proven leadership and customer service experience.

You will have:

• Electrical, Electronics or Mechanical Engineering background
• Significant experience within field service, maintenance or technical support environments
• Strong understanding of mining technology, automation or mobile equipment systems
• Proven ability to lead, mentor and motivate technical teams
• Excellent customer relationship management skills
• Strong planning, scheduling and resource coordination capabilities
• Exceptional written and verbal communication skills
• The ability to remain calm and solutions-focused in high-pressure situations
• Strong commercial awareness and experience managing service delivery performance
• A commitment to safety, quality and continuous improvement

Why Join RCT?

• Join a global leader in mining technology and automation
• Work with innovative products and industry-leading solutions
• Lead a highly skilled and dedicated service team
• Be part of a collaborative and supportive culture
• Opportunity to influence business performance and customer success
• Competitive remuneration package and career development opportunities
• Work for a company that genuinely values innovation, safety and people

If you're an experienced technical leader who thrives on delivering exceptional customer outcomes and developing high-performing teams, we'd love to hear from you.

Apply now and help shape the future of mining technology with RCT.